Top Remote IT Support & Helpdesk Jobs in Salt Lake City, UT

Provide fast, technically sound support for a B2B SaaS CRM via email, chat, and video. Troubleshoot APIs, integrations, and product issues; document bugs; contribute to documentation; advocate customer feedback to Product and Engineering; and help customers implement scalable workflows and best practices.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Provide high-volume, phone-based technical support and first-line resolution for hardware, software, networking and access issues. Log and track incidents in ServiceNow/ITSM, escalate complex problems, suggest process improvements, and maintain security and confidentiality while working from an approved remote workspace on a set evening/weekend schedule.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Support and learn to implement and operate mainframe storage hardware and software. Assist with day-to-day storage operations, production monitoring, incident/change management, documentation, and on-call rotation. Collaborate with stakeholders and architecture, perform technical analysis, and follow standards and processes to deliver reliable enterprise storage solutions.

Serve as final support escalation and technical triage for complex issues. Reproduce bugs, validate defects, create actionable tickets, assist release testing, maintain documentation, enable Levels 1–2, and participate in on-call rotation to ensure high-quality escalations to Engineering, Product, and other teams.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.

Own enterprise support for health system customers: run the support queue, reproduce and escalate bugs, onboard facilities, manage incident communication, and build runbooks. Expand into internal IT (help desk, MDM, SSO, endpoint security), SOC 2 evidence in Drata, and eventually lead a team.

Serve as final escalation for complex, visible client technical issues; provide advanced troubleshooting for data-driven applications, databases, APIs, Java, Linux, and networking. Liaise with customers and internal teams during implementations, mentor junior staff, maintain shared environments, create knowledge-base documentation, and participate in on-call rotation.

Entry-level ITSM platform analyst responsible for Freshservice configuration, ticket resolution, documentation, onboarding/offboarding support, reporting, monitoring platform health, validating changes, participating in agile activities, using AI tools to improve workflows, and rotating on-call to support platform reliability and patient safety.