Top Remote IT Support & Helpdesk Jobs in Salt Lake City, UT

Provide remote technical support for Dealer.com customers: handle escalated requests, troubleshoot website/hardware/software/user access issues, train customers, document cases, follow up, and coordinate with internal teams to resolve complex problems.

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead a 4–6 person team supporting and administering enterprise SaaS tools (Google Workspace, Slack, Atlassian, ServiceNow). Provide hands-on troubleshooting, manage ticket queues, ensure uptime and access governance, run license audits, oversee vendor relationships, and improve operational processes and documentation while coaching and developing team members.

Provide multi-channel technical support (phone, email, chat) for Hirevue's hiring platform. Troubleshoot complex software environments, manage multiple platforms, own inquiries through resolution, recommend process improvements, and work scheduled shifts (including nights/weekends) to ensure smooth candidate interview experiences.

Own and evolve IT operations for a remote, multi-location organization: device provisioning, user lifecycle and access management, Microsoft 365/Azure AD administration, MDM, endpoint security, patching, VPNs, and vendor/licensing management. Maintain IT policies, documentation, and support onboarding while contributing to infrastructure projects and cross-functional IT initiatives.

Provide Level 1 IT support: troubleshoot O365, AD, Windows, Azure, networking, VPN, and hardware issues; log and escalate tickets, maintain documentation, and deliver professional customer service.