Top Remote IT Support & Helpdesk Jobs in Salt Lake City, UT

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

Manage a team in technical configuration for healthcare PaaS clients, translating requirements, testing functionalities, and troubleshooting issues.

Serve as subject-matter expert for United Concordia dental applications, support production operations and incidents, analyze issues, define and validate requirements and test scenarios, collaborate with developers and stakeholders, and ensure changes meet business expectations.

Lead and manage the Service Desk team, owning hiring, workforce planning, KPIs/SLAs, escalation governance, ITSM maturity, knowledge management, and cross-team collaboration to ensure high-quality end-user support.

Provide 2nd/3rd shift IT support for a remote workforce, focusing on macOS and Apple device troubleshooting, Google Workspace and Okta administration, MDM and asset management, ticketing, documentation, AI-enabled workflow automation, and collaboration with IT/security for endpoint hygiene and incident escalation.

Provide hands-on end-user IT support: troubleshoot OS/software, respond to tickets, apply patches, manage user accounts via Okta, configure MDM-managed mobile devices, and support Slack and Google Workspace integrations.

Provide senior-level technical oversight for CAPPS ERP (HR/Payroll/Financials): manage vendor development/testing, ensure coding and SDLC compliance, oversee accessibility (WCAG 2.1), perform Level 2 service desk support, review code and integrations, participate in disaster recovery and SOC-1 activities, and maintain IT security and ITIL-based service practices.

Design, implement, and support secure, scalable endpoint management for macOS, iOS/iPadOS, and Android using Jamf, Intune, and Apple Business Manager. Automate device enrollment and lifecycle, build configuration profiles and policies, integrate with Azure AD/Entra ID and endpoint protection, document processes, deliver projects, mentor support teams, maintain observability/KPIs, manage vendor relationships, and participate in on-call incident response.

Provide daily administration and support of ServiceNow (incidents, changes, service catalog); manage user roles/access; implement integrations and upgrades; coordinate requirements, testing, and documentation; collaborate with service managers and developers; use ServiceNow low-code/no-code and support other Applications team projects.