Top Remote Customer Success Jobs in Rochester, NY
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This role is part of an exclusive Private Job Board for referred candidates. It allows individuals to showcase their talents and be considered for future opportunities while receiving personalized recommendations and access to company updates.
The Customer Success Manager at SOCi will build long-term relationships with customers, manage their account needs, mitigate churn risk, and promote product adoption. This role will require collaboration with various teams to ensure customer satisfaction and achieve retention goals.
As a Customer Success Manager, you'll support data science teams in adopting Posit's professional products, drive retention, manage renewals, partner with sales for account expansions, and advocate for customers within the organization. You'll also educate users and keep them engaged with the product suite.
As a Procurement Specialist, you will review and process purchase requests and orders, negotiate contracts with vendors, and collaborate with internal teams such as IT and finance. Your role will focus on ensuring compliance with company policies and identifying cost-saving opportunities through vendor analysis.
The Senior Customer Success Manager at NICE Actimize manages post-sales relationships for strategic accounts, focusing on customer loyalty and revenue retention. Responsibilities include leading client engagements, ensuring timely renewals, driving customer satisfaction, and identifying upsell opportunities, all while collaborating with internal teams to optimize customer success.
The Support Representative will address client needs by answering calls, responding to inquiries through various communication channels, and providing solutions or escalating issues as necessary. They will build relationships with users, utilize CRM tools effectively, and ensure high-quality customer service while adhering to company policies.
The Merchant Enablement Specialist will manage relationships with merchant partners, analyze performance to recommend improvements, ensure seamless integration of PublicSquare products, and drive merchant engagement. Responsibilities include onboarding, consulting, and contributing feedback for product development based on merchant interactions.
The Jr. Customer Support Engineer will create and manage document templates for an automation platform, update client configurations, and collaborate with team members to support client needs. This entry-level role offers training and development opportunities in programming and technical skills.
The Customer Security Advisor guides clients in enhancing their application security by developing actionable roadmaps, delivering professional services, and fostering a proactive security culture. The role involves collaboration with technical teams, tracking KPIs, and leading transformations across organizations.
As an Onboarding Analyst, you will assist VIP clients with setting up their sales tracking in our system. The role focuses on customer success rather than support, requiring strong communication skills and attention to detail. You'll interact with marketing software and contribute to significant growth opportunities within the company.
Top remote Companies in Rochester, NY Hiring Customer Success Roles
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