Top Remote Customer Success Jobs in Rochester, NY
The Customer Success Manager will lead account management and relationship renewals for Echo360 products. Responsibilities include promoting product adoption, maintaining customer satisfaction, and fostering strong relationships. The role involves analyzing client data to drive engagement and providing strategic guidance to customers.
The Client Success Manager at ExecOnline is responsible for managing client relationships, ensuring client satisfaction, and supporting clients in achieving their objectives. This role involves coordinating with account management and cross-functional teams, evaluating client engagement, and facilitating client interactions effectively.
As a Professional Premier Service Representative, you will support and enhance customer satisfaction for enterprise clients by responding to client requests, leading projects, and collaborating with Sales and Customer Success teams, while ensuring a smooth execution of services.
As a Support Specialist, you will provide expert support for our SaaS product, assisting customers with technical inquiries related to API integration, regulatory compliance, and product usage. You'll manage customer communications and collaborate with various teams to resolve issues efficiently, while continuously expanding your technical skills.
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As a Regional Events Specialist, you will coordinate regional event campaigns, maintain relationships with partners, collaborate with sales leads, manage marketing activities, track event metrics, and report on regional marketing activities to enhance market awareness for StackAdapt.
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The Senior Customer Support Representative is responsible for managing high-priority customer requests, resolving technical questions, and ensuring compliance with service level agreements. They will develop expert knowledge of the company’s products and workflows while collaborating with technical teams to address customer escalations and support issues.
Client Operations Specialist at Vise, responsible for overseeing account setup, document management, and internal operations tasks. Requires 2-4 years of financial services operations experience with proficiency in various software tools.
The International Payments Specialist will manage cross-border financial transactions by ensuring compliance with regulations. Responsibilities include expanding the Payments Program to include various international payment methods, collaborating with SWIFT for integration, managing foreign banking relationships, and training team members on procedures. The role includes reconciling payments and preparing reports on payment activities.
The Client Relationship Executive at Enlace Health manages client relationships throughout the lifecycle of accounts, focusing on maintaining satisfaction and delivering value through strategic initiatives. This role involves cultivating relationships with key decision-makers and leveraging data to enhance client experiences and drive account growth.
The Customer Support Specialist II interacts with internal customers to address inquiries regarding products and services, provides technical support, processes requests, and documents solutions. They assess and escalate issues as necessary, improve support processes, and may mentor junior team members in resolving problems.
Top remote Companies in Rochester, NY Hiring Customer Success Roles
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