Top Remote Customer Success Jobs in Rochester, NY
The Protocol Specialist identifies new opportunities within cryptocurrency, collaborates with engineering teams to ship projects, researches protocols, and engages with communities. They play a key role in supporting institutions and ensuring a good experience with newer networks and digital assets.
Client Experience Specialist at One Legal, responsible for addressing and resolving client inquiries, maintaining client records, advocating for clients, and driving operational excellence. Key responsibilities include leading clients through platforms, collaborating with managers, and ensuring exceptional client service. Requirements include 2+ years in Customer Support, CRM systems experience, and SaaS knowledge. Compensation details not provided.
The Contracts Specialist will manage and administer government contracts and subcontracts, oversee financial reporting and compliance, and aid in contract proposal and review processes. Responsibilities include documentation management, financial analysis, and contract compliance oversight.
The Client Success Manager will manage complex Enterprise Partnerships, overseeing the implementation of new partners and ensuring operational support through effective project management. Responsibilities include setting expectations, creating governance structures, tracking partner success metrics, and fostering strong relationships with partner organizations to enhance retention and satisfaction.
The Client Success Manager at Cordial ensures the success of client relationships by acting as the primary contact, creating success plans, and aligning company technology to meet client objectives while advocating for their needs. They engage with clients to understand their definition of success, manage portfolios, and contribute to contract renewals.
The Client Experience Manager will enhance client relations through data insights, drive product adoption, and improve business processes for legal teams. Responsibilities include managing client anxiety through data-driven communication, researching new algorithms for litigation, and collaborating on the development of product analytics.
The Client Relationship Executive will manage and cultivate relationships with clients, ensuring high satisfaction and operational excellence. Responsibilities include overseeing client needs, developing strategies to improve their experience, and acting as the voice of the client within the organization. The role involves maintaining long-term partnerships and driving value through Enlace's services.
As a Technical Account Manager, you will closely collaborate with clients to enhance their use of Analyst1’s threat intelligence platform. Your role involves ensuring customer adoption, providing training, and developing support documentation while maintaining strong relationships to support their operational needs in cybersecurity.
The Insurance Verification Specialist will verify client information via phone, ensure compliance with insurance policies, and maintain relationships with insurance agencies. Responsibilities include conducting phone verifications, data entry, providing reports, and collaborating with team members to achieve goals while maintaining professionalism.
The Partner Quality Specialist I reviews marketing materials for compliance with guidelines, answers Partner inquiries, submits issues for resolution, facilitates program implementation, trains Partners on marketing submission, builds relationships, and conducts quality reviews while ensuring SLAs and Quality Review scores are met.
Top remote Companies in Rochester, NY Hiring Customer Success Roles
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