Top Remote Customer Success & Experience Jobs in Raleigh-Durham, NC

Lead and scale mid-market onboarding from contract to go-live and handoff. Build frameworks, SOPs, metrics, and staffing plans; improve deployment velocity, quality, training, and early retention. Manage escalations, partner cross-functionally with Sales/Product/Support/Account Management, and coach a distributed team to deliver repeatable, high-quality multi-property implementations.

Quilter invites applications from talented individuals passionate about PCB design and relevant fields. Ideal candidates possess expertise in reinforcement learning, geometric computation, and PCB design.

Provide front-line, multi-channel client support and manage full lifecycle inquiries; assist onboarding and API integrations; test application/APIs, create user and API documentation, and lead process improvement and automation efforts while working cross-functionally.

As a Partner Engagement Manager, you will ensure customer success by driving adoption, building strong relationships, managing account health, and creating positive experiences that lead to customer advocacy and expansion.

As a Customer Success Manager, you will onboard new clients, facilitate their use of the product, expand existing accounts, and improve internal processes.

The VP of Strategic Customer Engagement will lead customer post-sales efforts, focusing on retention and technical escalations while collaborating with teams to enhance customer experience and revenue growth.

The Clinic Assistant facilitates patient check-ins, appointment scheduling, and co-pay administration while ensuring excellent customer service and maintaining accurate patient information.

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.

Manage a portfolio of SaaS customers, build relationships, monitor usage, prevent churn, handle support and troubleshooting, identify upsell/renewal opportunities, and relay customer feedback to product and engineering.

Manage a portfolio of 30–50 commercial mid-market SaaS accounts to drive adoption, retention, renewals, and expansion. Build executive relationships, deliver QBRs, forecast renewals in CRM, identify upsell opportunities, partner cross-functionally on onboarding and product feedback, and travel ~25–30% working US Eastern time.