Top Remote Customer Success & Experience Jobs in Raleigh-Durham, NC

Manage a portfolio of customer accounts across onboarding, adoption, engagement, retention, renewals, and expansion. Monitor customer health and usage, identify risks, deliver business reviews, coordinate internally, maintain accurate CRM records, and provide informal guidance to newer team members. This senior individual contributor role independently manages moderately complex customer relationships and ensures consistent execution of Customer Success processes.

Leads Supabase’s Technical Account Management function, including hiring, coaching, coverage planning, account health, escalations, and cross-functional alignment. Oversees named and partner-mapped accounts, ensures technical ownership, adoption, proactive architecture guidance, and consistent account planning. Represents portfolio-wide customer feedback to Engineering, Product, Sales, Success, and Partnerships while managing retention risks and technical escalations. The role combines direct leadership on strategic accounts with development of the broader TAM team.

The Growth Manager, B2B drives scalable growth through demand generation and account-based campaigns while managing client relationships, optimizing paid media, and providing strategic insights.

Manage and grow Workyards top 150-200 high-MRR accounts, own renewals and expansions, act as executive advisor, identify churn risk and upsell opportunities, develop repeatable playbooks, mentor other account managers, and represent customer needs internally.

Quickplay invites applicants to connect if they have skills relevant to OTT video. They value transparency, fairness, and collaboration in a hybrid work environment.

Manage engagement and adoption for a portfolio of higher education clients. Build client strategies, host office hours, educate administrators, monitor usage and health metrics, identify expansion opportunities, address disengagement, and provide platform recommendations. Develop trusted client relationships, communicate feedback internally, collaborate with client strategists, and support webinars and educational programs. The role requires approximately 15% travel.

The role involves evaluating pet grooming products and providing insights through video content for brand collaboration projects, requiring strong communication skills and hands-on grooming experience.

Support client onboarding and implement AI agent solutions: configure integrations, troubleshoot deployments, coordinate stakeholders, manage tickets, and analyze customer data to drive adoption and value.

Lead post-contract partner management for strategic collaborations: own onboarding, cross-functional execution, performance tracking, renewals, and expansion. Negotiate agreements, run business reviews, surface insights to product and GTM teams, and drive measurable partner growth and retention.

Own the technical health of customer accounts using ShipHawk’s WMS and TMS platforms. Advise customers on configuration, workflows, integrations, troubleshooting, optimization, adoption, and technical enablement. Diagnose complex issues through root-cause analysis, manage escalations, document solutions, identify churn risks, and collaborate with Customer Success, Account Management, Product, Engineering, and Support teams to improve customer outcomes and platform usage.