Top Remote Senior Level Operations Manager Jobs in Raleigh, NC

Serves as a strategic partner to founders and executives by managing priorities, filtering decisions, translating vision into organizational action, preparing high-stakes meetings, synthesizing business reporting, coordinating stakeholders, identifying risks, supporting planning and resource allocation, drafting executive communications, managing confidential information, and leading special projects. The role also owns client satisfaction and evaluates whether engagements continue to meet evolving executive needs.

Drives operational excellence through data analysis, dashboards, process improvements, and cross-functional project leadership. The role embeds with business units to manage day-to-day operations, investigate trends, answer strategic questions, implement workflows, coordinate stakeholders, track deliverables, and present insights to technical and non-technical audiences. It serves as a strategic partner to operations leadership in a fast-paced, ambiguous environment.

Leads critical client escalations from initiation through closure, coordinating engineering, delivery, operations, and client success teams. Drives containment, root cause analysis, corrective actions, quality management, and continual improvement. Serves as the primary client advocate during high-visibility incidents, communicates with executives and clients, tracks resolution and satisfaction metrics, and presents performance insights to governance leaders. The role strengthens service delivery processes, prevents recurring issues, and promotes accountability and sustainable operational excellence.

Owns strategy, standards, and best practices for recipe and application/task configuration processes. Analyzes customer workflows, gathers requirements, builds scalable solutions, establishes quality assurance and governance practices, manages intake and prioritization, and drives automation and continuous improvement. The role partners with Product, Client Services, Support, and external providers to ensure accurate, consistent, and efficient implementation delivery.

Lead business operations and cross-functional special projects for Cresta’s AI Agents team. Own team reviews, OKR reporting, knowledge management, scaling processes, hiring operations, and internal tools. Drive initiatives across product, go-to-market, and deployment operations from concept through proof of concept. Support AI Agent brand growth through content and thought leadership. The role requires strong operational, strategic, communication, and execution skills in a high-growth technology environment.

The Senior Supplier Manager will manage supplier relationships to enhance the Internet and Cloud services portfolio, focusing on operational and commercial quality, supplier needs, and customer experience.

Founders/CEOs will launch and run companies with support from a team and processes to accelerate growth and validate ideas.

Lead end-to-end global demand planning and forecasting across channels and regions. Develop 18-month SKU-level forecasts, drive S&OP alignment, analyze forecast accuracy (MAPE, bias), identify risks/opportunities, collaborate with Sales, Marketing, Supply, and Finance, and improve systems and processes.

As Manager of Channel Operations, you'll strategize and oversee processes to grow partner revenue, refining KPIs and insights while collaborating with leadership across teams.

The Senior Incident Manager leads incident response for AI infrastructure, coordinates cross-team collaboration, oversees incident resolution and post-incident reviews to enhance operational resilience.