Top Remote IT Support & Helpdesk Jobs in Raleigh-Durham, NC

Manage and support NetSuite and finance business systems, including configuration, workflows, integrations, access controls, compliance, troubleshooting, reporting, and end-user training. Lead finance transformation projects across order-to-cash processes, coordinate cross-functional requirements, oversee change management, and deliver system enhancements. Build dashboards and reports that provide actionable finance insights while ensuring data integrity, SOX compliance, and effective IT governance.

Provides Tier 1 technical support and system administration across Windows, Linux, networking, identity, endpoints, Microsoft 365, Azure Virtual Desktop, and customer hosting environments. Responsibilities include ticket triage, incident command, access provisioning, patching, backups and restore testing, security-policy compliance, audit evidence, remote-access administration, troubleshooting, knowledge-base development, and Bash/PowerShell automation. Participates in on-call support and communicates technical issues clearly to users, customers, and executives.

Investigate and resolve complex SaaS platform, integration, API, webhook, and configuration issues for enterprise customers. Monitor Datadog dashboards, alerts, and logs; coordinate P1 incidents; produce actionable engineering escalations; support customers during high-pressure situations; and document resolution patterns in the knowledge base.

Provides Tier 2 technical support for employees, workstations, mobile devices, identity systems, networks, and office infrastructure. Installs and maintains hardware, servers, switches, cabling, and endpoint management systems; troubleshoots access, connectivity, and software issues; supports onboarding, asset management, vendors, documentation, and IT projects. The role is an on-site technical resource requiring occasional after-hours support, hardware handling, and mentorship of Tier 1 staff.

Oversee global endpoint management, including hardware standards, provisioning, imaging, software packaging, patching, OS updates, deployments, lifecycle management, and incident resolution. Manage vendors, budgets, reporting, KPIs, service agreements, root-cause analysis, and technical projects. Partner with users and department leaders to maintain reliable systems, communicate outages, improve processes, and provide training and support.

Provides first-line help desk support for global customers, managing incidents, desktop support, proprietary applications, service tickets, SLAs, escalations, and customer communications. The role involves troubleshooting issues using technical documentation, dispatching service requests, maintaining detailed ticket records, monitoring systems, collaborating with specialists and engineers, and contributing to the knowledgebase.

Provides first-line technical support for AAM customers and partners across the United States, Latin America, and other territories. Responsibilities include customer communication, ticket ownership in Halo and JIRA, troubleshooting software, networks, hardware, and playback logs, remote issue resolution, escalation management, knowledge base development, ITIL-based problem and change management, customer data maintenance, and onboarding sites to cloud software products.

Supervise Tier I Knowledge Center service desk agents supporting external users of federal mission applications. Manage shift scheduling, coaching, quality assurance, ticket documentation, escalations, SLA/XLA performance, incident response, and operational reporting. Coordinate with Tier II/III resolver groups, lead special projects and application updates, improve chatbot and knowledge content, and act as Knowledge Center Lead when needed. The role is remote with up to 10% travel and requires an active Secret clearance.

Provides Level 2 post-sales technical support for Ricoh software and IT solutions. Investigates, reproduces, documents, and resolves escalated incidents involving workflow, cloud, print management, networking, capture, databases, and connectivity. Maintains incident records and knowledge bases, coordinates with vendors and engineering, supports installations, recommends billable services, and assists with training and documentation. The role requires remote customer interaction, controlled-lab testing, technical certifications, and occasional on-call or extended-hours work.

Supports Salesforce and other business systems through user administration, troubleshooting, data imports and cleanup, process automation, documentation, training, and system improvements. The role collaborates cross-functionally to resolve requests, improve operational efficiency, maintain data quality, and support user adoption. It also includes ongoing Salesforce learning and progress toward Salesforce Administrator certification.