Top Remote IT Support & Helpdesk Jobs in Raleigh-Durham, NC

Operate, sustain, and modernize enterprise data platforms (Tableau Server, MOVEit, Windows, Linux, Talend) for the Defense Health Agency. Manage configurations, access, patching, monitoring, and compliance (RMF/NIST); troubleshoot platform issues; support provisioning and deployments; maintain runbooks and documentation; collaborate with engineers, analysts, and delivery teams to ensure secure, reliable platform operations.

Student internship supporting IT: troubleshoot hardware/software/network issues, configure devices, maintain documentation and asset inventories, assist with upgrades, monitor security alerts, support IT projects (migrations, cloud integrations, automation), and ensure policy compliance.

Join a remote-first company focused on customer satisfaction and innovation in IT and Security, by collaborating with motivated team members.

Trace3 seeks general applicants to join their innovative IT solutions team. Roles involve flexibility in a dynamic environment, strong teamwork, and a commitment to continuous improvement and collaboration.

Support and manage customer-hosted cloud environments for the Jenzabar One ecosystem. Perform configuration, troubleshooting, upgrades, incident reporting, and cross-team collaboration. Serve as escalation for junior staff and NOC, assist on projects, and leverage AI tools to improve cloud operations and efficiency.

Provide remote first-line support for hardware, software, and network issues; troubleshoot and resolve user problems, manage accounts and device provisioning, document tickets, escalate complex issues, and support onboarding/offboarding while maintaining security and SLA targets.

The Systems Manager is responsible for administering and securing IT systems for the Beneficiary Helpline, ensuring compliance and optimal performance while supporting business operations and technological enhancements.

As an Associate Engineer in Tech Support at Nagarro, you'll assist customers with technical issues and help improve their experience.

The Director of Technical Operations leads technical service delivery in an MSP, ensuring quality service, client satisfaction, and operational efficiency across all teams.

Provide Tier 2 remote technical support and network assessments for hardware and software solutions. Triage escalations from Tier 1, engage customers and internal teams, maintain documentation, monitor network performance, and assist Senior Engineers with custom requirements and deployment best practices.