Top Remote IT Support & Helpdesk Jobs in Raleigh-Durham, NC

Lead and mentor a mixed team of field deployment engineers and remote support specialists; perform hands-on deployments and ticket work during onboarding; own SOPs, documentation, and cross-functional communication; act as technical escalation, improve processes, and travel up to 25% to support launches and customers.

Provide technical support and troubleshooting for QuickCharge customers, analyze logs and SQL databases, use network tools (e.g., Wireshark) and IIS/Windows/Linux diagnostics, resolve or escalate incidents, maintain customer relationships, contribute to knowledge base, and communicate feedback to product teams.

The Senior Incident Manager leads incident response for AI infrastructure, coordinating teams to resolve critical incidents, conducting post-incident analysis, and improving operational resilience across systems.

The IT Operations Specialist provides Tier II support for desktops, laptops, printers, and mobile devices, focusing on setup, configuration, and troubleshooting. Responsibilities include hardware maintenance, remote support, asset lifecycle management, and assisting with AV setups.

The Help Desk/Desktop Support Engineer provides onsite support for technical issues related to hardware and software, manages user accounts in Active Directory, and ensures high customer satisfaction through effective communication and troubleshooting.

The Manager, Digital Workplace oversees Desktop Engineering and Microsoft 365 teams, managing end-user technology experiences, device provisioning, and operational performance to ensure productivity and satisfaction.