Top Remote Operations & Support Jobs in Raleigh-Durham, NC

The Global Payroll Manager oversees payroll operations across multiple countries, ensuring compliance with regulations, managing teams, and enhancing processes for efficiency.

Lead and manage a remote US IT support team to deliver high-quality technical support. Oversee daily operations, SLAs, ticket triage, knowledge base, training, metrics reporting, and escalation for complex issues while coordinating cross-functional initiatives and adopting industry best practices to improve customer satisfaction.

Build and own the end-to-end RevOps function: CRM and GTM tech stack administration, data hygiene, forecasting, pipeline management, deal desk execution, cross-functional coordination, post-sale instrumentation, and GTM reporting to scale sales and customer success.

Lead end-to-end order processing across direct and indirect channels, optimize order-to-revenue workflows, enforce CRM data and contracting standards, manage onboarding, vendor intake, and RFP operations, and align contracts with revenue recognition alongside Legal and Finance.

Conduct audits and reviews to ensure compliance with the Standard Reinsurance Agreement (SRA). Perform production history audits, policy and claim assessments, monitor RMA compliance cases and HyDRA reports, draft formal responses, and support process/system improvements and Quality Control reporting.

Serve as the primary US IT contact, providing first-line support, managing helpdesk tickets, configuring and imaging devices via Workspace ONE, handling onboarding/offboarding and device lifecycle, maintaining IT asset records, and coordinating office infrastructure with vendors to ensure secure, reliable workplace technology.

Lead and stabilize mainframe production operations, handle incident escalation and complex job recovery, coordinate with system programmers and application teams, support change management and disaster recovery, and mentor junior operations staff while improving runbooks and operational processes.

Support Sales by building segmentation models, territory designs, and compensation plans; advise Sales VPs through business reviews; maintain dashboards and reports in Salesforce, Gong, and Omni; improve CRM workflows and data quality; ensure account, opportunity, and territory integrity; and collaborate cross-functionally to operationalize GTM decisions.

Manage sustainment operations and Contractor Logistics Support for advanced defense systems, overseeing logistics, field support, and readiness metrics.

Lead IT support operations, ensuring high-quality technical support, vendor management, and IT processes for a remote workforce while improving contributor experience.