Top Remote Operations & Support Jobs in Raleigh-Durham, NC

The Manager, GTM Systems oversees the architecture, governance, and efficiency of go-to-market systems, focusing on CRM, CPQ, integrations, and data quality. This role involves cross-functional collaboration to support scalable revenue operations and optimize business processes.

Lead revenue forecasting, pipeline health, and performance reporting. Build scalable models, support planning cycles and territory strategy, prepare executive reports, manage Salesforce governance, partner cross-functionally, and drive improvements to revenue processes and forecasting discipline.

Run day-to-day revenue operations supporting sales, support, and implementation teams. Drive sales process adoption, own pipeline review rhythm, manage SFDC data governance and support cases, coordinate onboarding, produce operational reporting, and support post-sale renewal workflows in partnership with CS and AM.

Coordinate, edit, and produce proposals, RFP responses, and presentations. Manage RFP intake, schedules, compliance tracking, content collection, version control, and review cycles. Maintain content libraries, templates, and checklists. Proofread, format, and ensure brand consistency. Support meetings, deliverable tracking, and collaboration with sales, marketing, and solution teams. Use document and collaboration tools and travel as needed.

Implement and configure Marketing Cloud environments, manage client onboarding and integrations (APIs, Host Adapter, Queue Director), provide technical support and QA, maintain platform administration and security, document processes, and collaborate with Account, Product, and Engineering teams to resolve issues and improve onboarding efficiency.

Own the lease renewal lifecycle for a national manufactured housing portfolio: plan and execute rent increases, ensure multi-state legal compliance, manage renewal administration, support resident retention and non-renewal workflows, audit data, and report renewal and occupancy performance to leadership.

Conduct thorough criminal-history research using databases and court systems, apply FCRA and jurisdictional rules, compile compliant consumer reports, document findings, communicate with internal teams, customers, and vendors, and improve processes while working remotely in EST hours.

Handle high-volume inbound phone calls remotely for many client businesses, enter accurate call messages, use cloud-based tools across multiple screens, provide friendly professional service, troubleshoot minor computer issues, and work reliably from a quiet home workspace.

Provide advanced Tier 3 Vertica support: independently troubleshoot escalated customer issues, perform root-cause analysis and performance tuning, use Vertica Management Console, mentor junior engineers, and work with Linux, SQL, cloud object storage, networking, and Kubernetes.

Handle inbound customer calls from home: capture leads, take orders, schedule appointments, forward messages, and complete onboarding. Work ~40 hours/week with specified weekend availability; use own device meeting system requirements.