Top Remote Customer Success Jobs in Provo, UT

Manage enterprise and mid-market customer relationships from onboarding through renewal and expansion. Drive adoption, engagement, retention, and measurable business outcomes through success planning, training, usage analysis, change management, and ROI storytelling. Coordinate with Sales, Product, Engineering, and Support to resolve issues, advocate for customers, identify expansion opportunities, and improve customer satisfaction and revenue retention.

Own the customer lifecycle for Americas customers, including onboarding, adoption, training, renewals, and retention. Build proactive relationships, identify expansion opportunities with Sales, coordinate issue resolution, collaborate with Support, Product, and Engineering, collect customer feedback, and use success metrics to guide engagement strategies. The role is remote in the United States and requires strong technical aptitude in cybersecurity SaaS tools.

Provide post-sales technical expertise to help customers adopt GitLab via webinars, labs, workshops, and consultative engagements. Collaborate with CSMs, AEs, and renewals to support implementations, architecture, CI/CD, SCM, DevSecOps, and Agile Planning. Create reusable enablement content and maintain specialty competency.

Manage strategic bank, credit union, and fintech accounts to drive adoption, onboarding, and product-driven fraud mitigation. Provide consultative guidance, set business goals, run trainings, share performance data, collaborate cross-functionally, support renewals, and travel to clients as needed.

Manage relationships for enterprise bank, credit union, and fintech clients. Onboard customers, provide dashboard training, establish business goals, share performance insights, drive renewals, and consult on fraud solutions. Collaborate cross-functionally with Sales, Data Science, Product, and Engineering to maximize customer success and adoption.

Manage customer implementations and ongoing support, train users, troubleshoot issues, gather and synthesize customer feedback, and liaise with product and engineering to improve the product and roadmap while ensuring strong customer relationships.

The Customer Success Manager will manage client relationships from onboarding to ongoing support, ensuring satisfaction and timely delivery of projects.

Lead client onboarding and success: proactively guide customers to outcomes, identify and resolve friction, build retention rituals, gather feedback and wins, and use data/AI-augmented dashboards to scale client journeys in a remote, async, project-based role.

Manage enterprise customer accounts throughout deployment, adoption, value realization, renewal, and retention. Build success plans, monitor engagement and KPIs, facilitate executive business reviews, identify expansion opportunities, coordinate escalations, and collaborate with Sales, Support, Product, Renewals, and Professional Services. The role requires acting as a trusted advisor, driving adoption and measurable outcomes, and improving scalable customer success processes.

Own strategic enterprise customer relationships from deployment through adoption, value realization, renewal, and retention. Develop success plans, manage executive stakeholders, monitor customer health and KPIs, facilitate executive business reviews, identify expansion opportunities, handle escalations, and coordinate Sales, Support, Product, Renewals, and Professional Services. Mentor CSM peers and improve scalable customer success processes.

Leads Customer Success Operations by building retention models, digital engagement programs, and scalable operating processes. Owns Customer Success Platform deployment and optimization, including health scoring, workflows, automation, and predictive insights. Develops dashboards, forecasting, capacity models, and performance metrics while driving cross-functional governance and organizational change. Builds and manages the Customer Success Operations team, improving retention, efficiency, adoption, and customer outcomes without proportional cost growth.

Manage strategic public-sector customers using the Samsara IoT platform to drive adoption, safety, efficiency, and sustainability. Create joint success plans, run executive business reviews and workshops, recommend workflow changes, mentor CSM and support teams, and coordinate cross-functional stakeholders to remove barriers and deliver business value.

Lead onboarding, adoption, and support for courier customers; troubleshoot workflows; analyze customer data for churn risks; surface product feedback; identify expansion opportunities; build scalable CS processes and documentation while collaborating with product, sales, and engineering.

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.

As a Customer Success Engineer, you'll drive adoption and satisfaction for enterprise customers using Deepgram's voice AI technology, fostering strong relationships and aligning technical solutions with business objectives.

Own a portfolio of 8–12 lender accounts, driving adoption, engagement, retention, and measurable customer outcomes after implementation. Serve as the strategic customer partner and escalation point while coordinating Product, Support, Implementation, and Sales. Build Vesta’s Customer Success function from the ground up, including playbooks, engagement models, success metrics, feedback loops, operating cadence, and hiring and managing the first 1–3 team members.

Own strategy, renewals, expansion, and executive relationships for 10–12 strategic enterprise restaurant accounts. Lead cross-functional teams across Sales, Support, Product, Engineering, and Finance; develop champions, identify growth opportunities, and direct account plans. Use AI daily for account planning, health monitoring, communications, and renewal preparation while building reusable tools for the broader customer success team. The role is fully remote in the US or Canada with 10–15% travel.

Manage client relationships throughout the partnership lifecycle, driving engagement, retention, renewals, account growth, and program adoption. Responsibilities include contract and financial coordination, client reporting, KPI analysis, executive communications, onboarding, training, strategic meetings, and cross-functional collaboration. The role translates performance data into recommendations, addresses client feedback, and supports expansions and seasonal program launches.

Leads Strategic and Growth Customer Success teams serving post-acute and outpatient facilities. Responsibilities include improving retention, reducing churn, driving expansion, developing account strategies and playbooks, coaching CSMs, forecasting capacity, analyzing customer health and market data, managing escalations, and representing customer insights to Product and executive leadership. The role is fully remote with occasional local and overnight travel.

Lead and modernize a global Customer Success organization for an enterprise cybersecurity software company. Responsibilities include building high-performing teams, implementing AI-enabled customer health processes, driving cross-functional accountability, managing complex enterprise customer journeys, and partnering with Sales on retention, expansion, and customer growth. The role requires strong leadership, account planning, enterprise deal experience, cybersecurity expertise, and a metrics-driven approach.

Leads Customer Success Managers responsible for customer retention, adoption, renewals, growth, and churn mitigation. Develops retention strategies, forecasts renewal risk, monitors revenue risks, supports executive account engagements, partners cross-functionally to improve the post-sale experience, and drives customer lifecycle improvements. Requires substantial SaaS customer success leadership, commercial contract experience, analytical skills, and executive communication.

Manage mid-market customer accounts as a trusted advisor, leading onboarding, engagement, retention, renewals, and expansion. Build executive relationships, develop success plans, monitor usage and risk, conduct business reviews, and track customer outcomes. Collaborate with Sales, Clinical, Product, and Operations teams while advocating for customers and improving internal processes. The role requires strong communication, analytical ability, strategic thinking, and experience managing senior stakeholders.

Manage B2B software customer relationships, drive satisfaction, retention, renewals, adoption, and expansion. Conduct business reviews, identify upsell opportunities, support transitions to cloud and subscription billing, maintain accurate CRM records, coordinate customer advocacy initiatives, and collaborate with sales, consulting, marketing, and software vendors. The role requires experience with customer success or account management in B2B software, preferably including ERP and CRM platforms.

Own a portfolio of government regulatory boards and state agencies, building executive relationships and aligning SaaS solutions with agency mandates. Develop success plans, lead regulatory training, monitor platform engagement, provide agency insights, resolve complex account issues, and conduct strategic business reviews. The role focuses on retention, compliance outcomes, value realization, and long-term customer partnerships across public-sector healthcare and licensing organizations.

Build and own Redox’s provider-system customer success function from the ground up. Manage relationships with hospital IT and integration teams, increase provider engagement and referenceability, generate fast-pass introductions, identify direct commercial opportunities, and establish outreach and relationship-tracking processes. Report pilot results and collaborate with Customer Success, Sales, and Product. The role requires healthcare interoperability knowledge, autonomous relationship management, strong communication, and proficiency with customer success, CRM, and AI tools.