Top Remote Customer Success & Experience Jobs in Providence, RI

The Front Desk Manager oversees guest services operations, ensuring premium service and compliance with company standards while supervising staff and handling guest relations.

Six-month unpaid apprenticeship to manage pilot customers and inbound sales pipeline for an early-stage SaaS founder. Responsibilities include Slack concierge support, CRM pipeline triage, daily data QA, and creating Notion help docs and Loom tutorials. Heavy emphasis on written B2B communication, organization, and accurate CRM/data handling.

As a Customer Success Associate, you will support medical practices using NextPatient software, ensuring they are effectively configured and satisfied with our service, while advocating for product enhancements.

In this role, you will enhance developer engagement through feedback programs, content creation, and community building while improving product adoption and assisting with open source initiatives.

As a Sales Engineer, you'll drive technical sales through discovery, solution design, demos, and ensure successful customer onboarding and implementation.

Partner with existing customers to implement add-on products, act as technical expert on the Datarails suite, advise on financial reporting best practices, influence product roadmap through cross-functional collaboration, and maintain relationships with finance stakeholders to drive adoption and expansion.

Manage retention strategies for multiple eCommerce clients, leading campaign development, client communication, and data analysis, while overseeing a small creative team.

As a Customer Success Manager, you'll guide municipalities in using fleet management software for waste management, ensuring customer satisfaction and product utilization to achieve their goals.

As an Enrollment Coordinator, you will engage with patients, educate them about the CKD program, ensure compliance, and achieve enrollment goals.

Serve as a post-sales technical lead delivering professional services and network observability guidance. Lead technical projects, integrate Kentik with customer systems, analyze telemetry to recommend optimizations, and act as a trusted advisor between customers and internal Product/Engineering teams to expand platform usage.