Top Remote Customer Success & Experience Jobs in Providence, RI

Lead a portfolio of 45–55 mid-market accounts to drive adoption, retention, and expansion. Build multi-quarter success plans, run QBRs and executive briefings, negotiate renewals, forecast retention and expansion, manage escalations independently, advocate customer feedback to Product, and integrate AI/LLM automation to scale operations.

Manage a mid-tier portfolio to drive retention and revenue growth through strategic account planning, renewals, upsell/cross-sell initiatives, and proactive relationship management. Partner closely with sales and cross-functional teams, monitor account health using CRM/LMS and survey data, identify risks and opportunities, and deliver regular reporting and engagement plans to optimize customer satisfaction and forecast accuracy.

Provide remote customer support for independent bicycle retailers and partners by answering technical software questions via email/phone/chat, escalating complex issues, documenting interactions in the CRM, maintaining product documentation, and recommending website/configuration improvements to maximize customer success.

Serve as a player/coach physician liaison to build and maintain provider relationships, drive behavior change using Clarify's analytics, coach and train customer liaison teams, translate data into actionable narratives, manage territory performance, document engagements in CRM, and contribute to playbook and training improvements.

Serve as strategic partner and trusted advisor to a portfolio of K-12 district customers. Drive adoption, retention, renewals, and expansion; lead executive engagements and business reviews; surface customer feedback cross-functionally; and build customer advocacy to protect and grow recurring revenue.

Lead and scale a Customer Success team across EMEA to drive customer adoption, retention, and expansion. Ensure successful go-lives, build executive relationships, implement scalable processes, act as escalation point for complex issues, partner with Product and Engineering to prioritise customer-impacting work, and continuously improve onboarding and optimisation to maximise customer value.

Manage VMware customer onboarding, lifecycle, and renewals. Serve as VMware SME, analyze consumption reports, run success reviews, coordinate delivery, collaborate with sales, and maintain customer relationships to drive retention and growth.

Lead and coach a team of senior Customer Success Managers for North America Enterprise. Protect and grow enterprise revenue by driving retention, reducing churn, and uncovering expansion. Build playbooks and proactive intervention strategies, use data to forecast risks and optimize portfolios, and act as executive escalation and cross-functional partner to ensure successful customer journeys and renewals.

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Own client performance reporting and narrative for population health programs, turning analytics into actionable practice-level insights and expansion business cases. Build scalable reporting frameworks, partner with clinical and analytics teams to quantify pathology-level value, and drive retention and wallet-share growth through executive-facing materials and disciplined performance reviews.