Top Remote Customer Success & Experience Jobs in Providence, RI

The Virtual Tech Assistant provides live technical support during depositions, ensuring a smooth experience for clients using Steno's technology. Responsibilities include troubleshooting video/audio issues and ensuring client satisfaction through effective communication.

Provide technical customer support and troubleshooting for a healthcare patient-journey SaaS, handle bug escalation and data requests, support product implementations, translate technical issues for engineering, and improve documentation and processes while serving as the voice of the customer.

Manage enterprise publisher accounts as the primary technical advisor. Monitor ad performance, diagnose and resolve technical issues, implement optimizations, coordinate escalations with internal teams, provide product expertise, educate publishers, and drive growth and retention.

Manage retention strategies for multiple eCommerce clients, leading campaign development, client communication, and data analysis, while overseeing a small creative team.

Lead and grow a team of Customer Success Managers, ensuring customers realize value from NodeZero while engaging with strategic customer relationships and driving expansion opportunities.

Own day-to-day client relationships for enterprise accounts, drive account health and growth, support commercial activities (SOWs, renewals), partner with delivery teams to ensure successful execution, and mentor for future portfolio ownership within a fast-paced consulting environment.

The Associate Solution Consultant at Five9 supports the sales team by demonstrating cloud contact center solutions, creating proofs of concept, and communicating customer needs and product feedback to various teams.

As an Enrollment Coordinator, you will engage with patients, educate them about the CKD program, ensure compliance, and achieve enrollment goals.

Serve as a post-sales technical lead delivering professional services and network observability guidance. Lead technical projects, integrate Kentik with customer systems, analyze telemetry to recommend optimizations, and act as a trusted advisor between customers and internal Product/Engineering teams to expand platform usage.

As a Sales Engineer, support the Enterprise sales team by providing technical expertise, leading demos, and designing solutions to drive sales for Meter's networking solutions.