Top Remote IT Support & Helpdesk Jobs in Portland, OR

Provide Level 2 systems administration and network monitoring for development, test, and production servers. Install, upgrade, and license software; troubleshoot host and network issues; perform daily system monitoring, reporting, and record-keeping; recommend and implement solutions; and create user documentation and training materials.

Provide Tier 1/2 support for macOS/Windows and cloud SaaS, manage onboarding/offboarding and IAM (SSO/MFA), administer MDM, document and resolve ITSM tickets, maintain assets/licenses, and drive automation and AI-based process improvements.

Provide 24x7 technical support for ClickHouse users and prospects via tickets, chat, Slack, and calls. Triage issues, run POCs, create documentation and knowledge-base content, collaborate with Engineering, Product, and GTM teams, mentor colleagues, and help improve support processes.

Provide first-line technical support and training for Electronic Logging Devices (ELDs), monitor ELD data for FMCSA/HOS compliance, generate compliance reports, troubleshoot hardware/software/connectivity issues, escalate recurring problems, and keep company practices aligned with federal and state ELD regulations.

Support monthly Windows patching, Defender and .NET updates across Microsoft Substrate environments. Use PowerShell automation and KQL to investigate deployment results, troubleshoot update/MSU failures, identify installed patches and OS status, build patching packages, maintain compliance dashboards, and coordinate with engineering, security, and partner teams to remediate deployment blockers.

Support, configure, and maintain enterprise clinical and administrative applications (primarily Epic Ambulatory). Serve as first-line support, troubleshoot system and performance issues, update master files, design and test screens/reports/interfaces, and assist with project task planning and prioritization.

Provide Tier‑1 support for Warfighting Acquisition University's online learning ecosystem: handle calls, emails, and tickets; resolve account, login, enrollment, and navigation issues; record interactions in a ticketing system; follow up to resolution; and maintain professional, empathetic communication.

Provide level-1 technical support for Windows-based medical devices and applications: troubleshoot hardware/software/configuration issues, assist with system configuration and updates, handle customer inquiries about repairs/parts/orders, document resolutions, escalate complex issues to higher-tier support, and follow up on QA and repair-related items.

Provide advanced desktop, server, and network support for clients; act as first escalation for technicians; perform onsite managed-services support; document configurations and troubleshooting; evaluate system performance and recommend improvements; offer intermediate technical guidance to end-users.

Provide remote technical support for Precisely data integration and coding-focused products (Code-1, VeriMove, Finalist, DIS SaaS). Troubleshoot data transformation, ETL/batch workflows, integrations and APIs; analyze logs and job output; collaborate with Engineering for escalations; create knowledge base content; participate in on-call rotations and use AI tools to automate and improve support workflows.