Top Remote Customer Success & Experience Jobs in Pittsburgh, PA

Own the technical health of customer accounts using ShipHawk’s WMS and TMS platforms. Advise customers on configuration, workflows, integrations, troubleshooting, optimization, adoption, and technical enablement. Diagnose complex issues through root-cause analysis, manage escalations, document solutions, identify churn risks, and collaborate with Customer Success, Account Management, Product, Engineering, and Support teams to improve customer outcomes and platform usage.

Provide onboarding and ongoing support for Newbook clients by troubleshooting Tier 2/3 issues, delivering tailored 1:1 and group training, validating go-live configurations and data imports, maintaining documentation and knowledge-base content, leveraging AI-assisted tools to improve support efficiency, and collaborating with Product and Customer Success to surface feedback and reduce repeat issues.

Manage and launch innovative learning programs globally, enhance user adoption, and leverage AI and data for effective enablement.

Owns technical customer deployments from contract through production readiness. Validates GPU, cloud, compute, storage, networking, and connectivity configurations; troubleshoots issues; coordinates Infrastructure, Engineering, Product, and Data Center teams; tracks risks and dependencies; provides status updates; guides onboarding; documents reusable runbooks; and serves as the customer’s technical contact until the environment is stable.

Owns technical customer deployments from signed contract through production readiness. Validates GPU, cloud, connectivity, storage, and compute configurations; troubleshoots issues; coordinates Infrastructure, Engineering, Product, and Data Center teams; tracks risks and dependencies; provides stakeholder updates; guides onboarding; and develops reusable runbooks and automation before transitioning stable customers to the account team.

Own the end-to-end onboarding experience for new PushPress customers, guiding setup, configurations, integrations, workflows, and launch across the platform suite. Deliver onboarding through calls and Intercom, track milestones, remove blockers, provide product education, identify churn risks, and collaborate with Support and Operations. Improve help documentation, training materials, playbooks, and scaled onboarding programs while managing multiple customer timelines and adapting to varied business needs.

Manage partner relationships for an embedded payments platform, serving as the primary contact for inquiries, escalations, onboarding, integrations, and issue resolution. Coordinate with internal teams and third-party vendors, address compliance and risk matters, communicate regulatory and product updates, maintain CRM records, report on engagement and satisfaction, and lead churn-risk and retention initiatives. The role also promotes AI adoption within partner relationship management processes.

Own enterprise customer relationships from proof of concept through conversion, renewal, and expansion. Lead technical evaluations, commercial processes, account growth, customer business reviews, issue triage, and renewal forecasting. Translate customer requirements into product priorities while partnering directly with Engineering and Product. This first dedicated Technical Account Manager will also develop the company’s post-sales playbook.

Manage a portfolio of high-value strategic enterprise accounts post-sale, driving adoption, value realization, renewals, and expansion. Act as a trusted advisor to executives, lead success planning and business reviews, influence product and service roadmaps, and scale internal CS processes and tools to improve client outcomes and retention.

Support onboarding, activation, and integration of Amazon/Walmart accounts; assist CSMs with campaign strategy and optimization; monitor performance, deliver dashboards and business reviews; surface actionable insights; support customer conversations and product adoption; collaborate cross-functionally to ensure executional excellence.