Top Remote Operations & Support Jobs in Pittsburgh, PA

Build and scale the revenue operations backbone by ensuring data integrity across Salesforce and BI tools, delivering standardized revenue reporting and insights, managing deal desk processes, documenting sales SOPs, driving automation and AI-enabled workflows, and leading cross-functional projects to improve accuracy, efficiency, and scalability for direct and partner-led retail media revenue streams.

Lead enterprise workforce strategy, planning, and execution. Manage a high-performing team, develop forecasting and workforce models, optimize labor investment, partner cross-functionally, deliver executive insights, and drive continuous improvement across multiple locations.

Provide onsite first/second-level desktop support via phone, walk-in, and ServiceNow tickets. Troubleshoot hardware, OS imaging/configuration, printers, mobile devices, basic networking and VPNs. Maintain ticket updates, knowledgebase articles, and client documentation; participate in help desk queue and occasional on-site travel.

Lead strategy and operating model for bookkeeping, payroll, and tax services. Drive automation and AI adoption, establish scalable workflows and KPIs, grow and mentor a 25+ person team, and partner cross-functionally to align product, fintech, and go-to-market for seamless, compliant financial service delivery.

Set vision and multi-year roadmap for Foundation and Network operational processes. Design, integrate, and continuously improve cross-functional processes and enabling systems; partner with senior leaders and IT to ensure alignment and adoption; lead change management, training, and governance; monitor process performance and drive data-informed improvements to increase efficiency, scalability, and effectiveness.

Own end-to-end commercial review and negotiation of Insertion Orders (IOs); partner with Account Executives and cross-functional teams to approve redlines, coordinate delivery and payment, and resolve operational issues. Lead IO improvement projects, design scalable workflows and operating models, and leverage AI tooling to accelerate review and enable AE self-service. Act as the commercial expert protecting company interests in deal conversations.

Perform Remote Online Notarizations in accordance with state laws, verify signer identity, maintain records, deliver professional customer service, coordinate scheduling, and support multilingual clients (with interpreters when allowed).

Manage day-to-day operations for school staffing: schedule assignments, communicate with school administrators and temporary staff, resolve issues, drive engagement and retention, support product improvements, handle high-volume multi-channel communications, process claims, conduct outbound calls, and provide internal administrative support to meet service and satisfaction goals.

Provide frontline technical and product support for K-12 customers via phone, chat, and email. Troubleshoot device, network, and application issues across Windows, macOS, and ChromeOS; manage tickets end-to-end; meet SLAs; document cases; escalate with clear, decision-ready information; and contribute to knowledge-base improvements.

Support Bswift implementations and ongoing client support by managing data imports/exports, payroll/carrier files, EDI feeds, and transaction analysis. Troubleshoot production issues, perform audits, ensure system accuracy, train client HR partners, liaise with third parties, and recommend process improvements to reduce errors and improve quality control.