Top Remote Customer Support Jobs in Philadelphia, PA

Deliver immersive learning simulations using digital avatars, portray diverse perspectives, facilitate learner debriefs, provide performance feedback and scoring, and host professional customer experiences. Requires professional acting and improv capability, native European French and English, strong communication and emotional intelligence, reliable overnight availability, and a private workspace with stable wired internet. This part-time role involves 20–30 hours weekly and a 65–85-hour paid training program.

Provides remote bilingual Spanish-English customer service, connecting individuals with emergency shelter and community resources. Responsibilities include assisting customers across multiple systems, maintaining reliable attendance, working open availability including weekends, and using specified computer and wired internet equipment. The role is full-time and temporary, with required orientation, training, technical verification, and 24/7 availability.

Provides senior-level technical support to enterprise customers by reproducing and debugging complex issues, resolving high-severity incidents, and communicating solutions. Collaborates with Product, Customer Success, and Account Management, leads customer debugging calls, identifies product feedback, documents support activity, mentors team members, improves workflows, contributes to technical documentation, and participates in an on-call rotation.

Researches and diagnoses procedural issues involving client matters, responds to inquiries, communicates with clients and witnesses, manages digital records and filing systems, maintains calendars, and tracks follow-up tasks. The role requires professionalism, attention to detail, strong communication, research and reasoning skills, independent work, and proficiency with Microsoft Office, Windows, and PDF tools.

Advise customers on email deliverability, diagnose authentication, infrastructure, reputation, blocklist, spam trap, and engagement issues, and lead complex cases through resolution. Partner with Engineering, Customer Success, and Technical Support; identify acceptable-use violations; coach internal teams; and develop documentation, training, processes, and scalable customer resources.

Provides front-line support to consumer, small business, and commercial banking customers through phone, secure messages, chat, and digital channels. Handles account servicing, access issues, application reviews, onboarding, transaction research, and basic ACH and wire inquiries. Ensures compliance with KYC, CIP, BSA/AML, policies, and service-level expectations while mitigating risk and documenting interactions. Works remotely in a high-volume, seven-day contact center with varied scheduling requirements.

Lead and coach a technical Support team while personally handling Tier 1 and Tier 2 issues for legal software products. Establish ticket classification, SLAs, escalation workflows, reporting, knowledge management, and AI-enabled support practices. Evaluate and implement support systems, collaborate with R&D and Cloud Ops, communicate during incidents, monitor client health, and drive retention and continuous improvement.

Provides technical support to dental-office customers, field personnel, dealers, and third parties. Diagnoses and resolves software, hardware, application, conversion, and customer-data issues through phone, email, chat, and live-line channels. Documents contacts and resolutions in CRM, follows escalation procedures, supports knowledge-base updates, performs data analysis, and collects customer-site information in accordance with HIPAA guidelines. Requires strong communication, troubleshooting, organization, and independent decision-making skills.

Provides technical and customer support for hardware and network issues through software, phone, email, and internal channels. Coordinates with stakeholders to resolve complex cases, maintains strong customer relationships, communicates feedback to Product teams, diagnoses issues using software tools, meets response-time targets, and identifies proactive solutions. Requires bilingual English and Spanish communication, technical support experience, customer service experience, ticketing-system expertise, and familiarity with CRM and remote collaboration tools.

Handles customer inquiries, complaints, and service issues through phone, email, chat, and social media. Researches concerns, provides resolutions, applies retention strategies, escalates issues when needed, maintains CRM records, collaborates on customer escalations, and identifies root causes. Requires strong written and verbal communication, customer service experience, remote call center experience, CRM and telephony familiarity, and proficiency with Microsoft Office. Automotive experience and a bachelor’s degree are preferred.