Top Remote Operations & Support Jobs in Philadelphia, PA

Provide remote technical support for Dealer.com customers: handle escalated requests, troubleshoot website/hardware/software/user access issues, train customers, document cases, follow up, and coordinate with internal teams to resolve complex problems.

The Specialist III, Enrollment Operations manages delegated credentialing agreements with health insurance payors, ensuring compliance and operational execution while preparing for audits and assisting in communication with payor relationships.

Manage staff and coordinate cross-functional initiatives in healthcare operations, drive change management, and develop policies to enhance organizational performance.

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Lead and scale a global Customer Support organisation from Singapore: define strategy, 24/7 operating model, SLAs, analytics (CSAT/NPS), QA, tech stack, deflection/self-service, cross-functional incident leadership, and vendor/BPO management to improve customer health, retention and cost-to-serve.

Own and improve Delivery operations workflows connecting customer demand to capacity planning, cost visibility, reporting, and execution. Lead Jira infrastructure, staffing and cost models, build dashboards and decision-useful materials, partner cross-functionally, and drive automation and AI to simplify recurring work. Maintain operating cadences and support strategic planning; travel up to 10%.

Negotiate delinquent accounts on behalf of clients to maximize savings, build and maintain relationships with external partners, manage client finances and account queues, use tools to consolidate debts for negotiation leverage, provide client guidance, and participate in special projects to support client outcomes.

The Deal Desk Analyst will manage deal support, ensure accuracy in contracts, improve processes, and translate operational issues into solutions.

Manage the full development lifecycle of Owned Brands at Babylist, ensuring product quality, compliance, vendor relations, and risk management from concept to bulk delivery.

Lead and manage the onboarding strategy for veterinary clinics, overseeing a team of specialists, ensuring successful implementation and client delivery across multiple projects.