Top Remote Operations & Support Jobs in Philadelphia, PA

Deliver live simulated scenarios using digital avatars to help learners practice interpersonal skills. Portray varied personalities, facilitate debriefs, score performance, complete operational tasks, and provide excellent customer-service hosting. Must adapt to proprietary technology, follow policies, and meet scheduling, training, and connectivity requirements for overnight shifts.

Lead global renewal strategy and operations to maximize retention. Design cross-functional processes, AI-driven analytics, early-warning indicators, and annual planning. Align Sales, Finance, Field Engineering, and Marketing, advise senior leadership, and manage a team to scale renewal lifecycle improvements.

Lead Salesforce administration and business systems analysis to support Sales, Customer Service, and Marketing. Manage user access, data quality, configurations, releases, and UAT. Gather requirements, document processes, design scalable CRM solutions, and coordinate with developers and stakeholders to deliver enhancements and drive adoption.

Triage and resolve customer support tickets for an API-driven fintech product, collaborate with product and engineering on feature requests, improve help center content, lead technical projects and reporting, and manage escalations to ensure SLA, CSAT, and TTR goals.

Perform QA reviews of moderate-to-complex residential and commercial flood claims, ensure compliance with NFIP/SFIP guidelines, provide feedback to independent adjusters, and support catastrophe surge operations. Utilize estimating best practices and tools such as Xactimate and XactAnalysis.

Build and scale Covera's Revenue Operations function: own HubSpot CRM administration, pipeline management, forecasting, executive and board reporting, deal desk and pricing processes, cross-functional commercial operations, dashboards/KPIs, and scalable automation to enable predictable growth.

Remote caption/subtitle translator responsible for translating and post-editing machine translations, localizing content for cultural accuracy, working with TMS and other translation software, maintaining translation databases, performing QA, and implementing feedback under tight deadlines.

Support the COO with strategic planning, data analysis, reporting, cross-functional coordination, and process optimization. Assist in preparing operational performance reports and identifying improvements while managing multiple projects in a hybrid remote/monthly in-person internship.

Manage regional entity management delivery: supervise a team, run operations to meet SLAs and quality targets, ensure compliance with global standards, handle client escalations, and coordinate outsourced partners.

The Global Clinical Operations Manager will lead Airvet's clinical operations, ensuring operational excellence, managing a veterinary network, and partnering cross-functionally to execute strategic initiatives.