Top Remote Senior Level Customer Success Jobs in Philadelphia, PA

As a Technical Architect at Hightouch, you will serve as a crucial link between the company and its Enterprise customers, guiding them through onboarding and maximizing usage of the platform. Responsibilities include understanding customer needs, delivering proactive technical guidance, collaborating with various teams, and identifying use cases for product improvement.

The Director of Client Success will lead the client success strategy, manage onboarding and implementation, oversee client relationship management and retention, improve processes, and utilize data analysis to inform strategies and track client health in a healthcare technology startup.

The role involves managing and growing client relationships, implementing Fathom’s technology in health systems, overseeing client onboarding, and converting high-profile clients into advocates. This includes driving upsell initiatives and collecting client feedback to inform product development, alongside dynamic problem-solving in a fast-paced environment.

As a Customer Success Manager at Marigold, you will manage an enterprise portfolio focusing on customer retention, satisfaction, and growth. Your role involves consulting with clients, leading strategic reviews, and advocating for enhancements while driving customer lifecycle management.

The Customer Success Manager will be responsible for managing an enterprise portfolio, driving customer retention, satisfaction, and growth. The role requires outstanding relationship management skills and consulting with business leaders to leverage Marigold's solutions for a Consumer-First Marketing approach.

The Senior Customer Support Specialist at Zipline delivers first-class customer service by supporting the frontline team and Account Managers. Responsibilities include managing customer inquiries via live chat or email, identifying and escalating issues, maintaining a positive tone, and contributing to internal documentation and training for new hires.

The Customer Success Manager will lead a team to enhance customer satisfaction and retention, develop strategies for upselling, resolve issues, analyze customer metrics, and collaborate with various teams to ensure effective service delivery.