Top Remote Senior Level Customer Success Jobs in Philadelphia, PA

The Supervisor of Customer Support is responsible for ensuring customer satisfaction by managing customer support staff and activities. Key responsibilities include developing support processes, improving staff quality, ensuring appropriate staffing, overseeing budget management, and leading employee satisfaction initiatives.

The BIM Specialist will manage and facilitate BIM processes for a client and construction team, ensuring compliance with standards using Revit and AutoCAD. Responsibilities include quality control analysis, clash detection, and compliance reporting throughout design and construction phases.

The Senior Customer Success Outcome Manager will act as a primary contact for large enterprise customers, collaborating with various internal teams to understand strategic goals while tracking the impact of Ping solutions. This role involves preparing success plans, presenting reviews to customers, and occasionally traveling to customer sites.

The Senior Customer Success Manager at Bridgeway Benefit Technologies will manage customer relationships, advocate for customer needs, and ensure satisfaction with SaaS benefit administration platforms. Responsibilities include fostering customer retention, facilitating communication between various departments, and leading strategic reviews to maximize value and software adoption. This role also involves identifying up-sell opportunities and addressing at-risk customers.

As a Senior Customer Success Manager at Muck Rack, you'll drive growth and ensure renewals with enterprise customers. Responsibilities include engaging with C-level stakeholders, managing customer feedback, leading negotiations, and overseeing the customer lifecycle to maximize value and meet revenue targets.

The Head of Customer Support will lead the customer support team to enhance customer satisfaction by managing onshore and offshore resources, ensuring effective multi-channel support, resolving technical issues, and driving continuous improvement in customer experience and operational efficiency.

The Engagement Manager, Customer Success is responsible for onboarding and growing enterprise clients by pitching Zinier’s innovative Field Service Platforms, ensuring timely project delivery, and collaborating with sales and development teams to drive customer success and satisfaction.