Top Remote Customer Success & Experience Jobs in Orlando, FL

Provide expert client support for mortgage loan registration and structuring, analyze AUS findings and DTI scenarios, resolve escalations, deliver training, create documentation, and collaborate cross-functionally to drive client success and process improvements.

Leads RevenueCat’s multi-lane Customer Growth function across CSM, Growth Advisory, Growth Advocacy, and Customer Enablement. Owns segmentation, coverage strategy, customer adoption, strategic accounts, scalable education, advisory operations, cross-functional decision rights, customer insights, metrics, hiring, and organizational design. The role builds a unified operating system that improves customer outcomes, retention, expansion quality, product adoption, and customer revenue while developing leadership across the function.

Owns Gainsight CS administration and operations in a SaaS environment. Configures workflows, health scores, CTAs, playbooks, Success Plans, reports, dashboards, automation, Rules Engine logic, and Journey Orchestrator programs. Partners with Customer Success and system owners to translate lifecycle strategies into scalable configurations and integrations. Supports Gainsight PX and Skilljar, establishes governance and documentation, trains users, and improves operational efficiency.

Manage enterprise customer relationships to drive product adoption, value realization, retention, renewals, and expansion. Deliver customized training, webinars, and enablement programs; identify and mitigate churn risks; use customer success metrics and analytics to manage account health; influence executive stakeholders; and collaborate with Sales, Product, Engineering, Services, and Support teams.

Own scaled and direct customer success strategies for Helium 10 Ads and Amazon Seller Central advertising customers. Design onboarding, adoption, retention, renewal, and expansion programs using playbooks, automation, content, and performance data. Manage strategic accounts, conduct business reviews, identify growth opportunities, optimize advertising ROI, and guide cross-functional teams. Independently develop and test engagement initiatives, evaluate self-service experiences, and improve customer outcomes across a broad advertising portfolio.

Manage a portfolio of churches by providing ongoing virtual communication, support, training, and engagement guidance. Monitor participation, requests, response activity, and network health metrics to improve church involvement and retention. Resolve customer issues, coordinate technical support, maintain accurate CRM records, support onboarding transitions, and collaborate with internal teams to strengthen network outcomes and improve engagement processes.

Implements and launches managed services for clients by documenting current and future processes, configuring and testing workflows, performing outsourced operational work, and preparing service documentation. Coordinates project tasks, resources, systems, and access while advising clients and internal teams on licensing, tax, and short-term rental services. Supports onboarding, manages multiple engagements, communicates with stakeholders, and transitions live services to ongoing delivery and support teams.

Manage a defined book of business by improving retention, reducing churn, identifying expansion opportunities, and closing upsell and cross-sell deals. Build executive-level client relationships, monitor customer health and adoption, mitigate renewal risks, and contribute to revenue growth through consultative account management.

Own scaled and one-to-many customer success programs for Helium 10 Ads and Amazon advertising customers. Develop onboarding, adoption, retention, renewal, and expansion strategies; manage a small portfolio of strategic accounts; conduct business reviews; identify growth opportunities; analyze advertising performance and customer data; improve self-service experiences; and partner cross-functionally to increase engagement, ROI, and retention.

Manage a high-volume portfolio of B2B SaaS partner and reseller accounts, driving product adoption, campaign launches, engagement, retention, and measurable customer value. Build success plans, lead enablement sessions, guide data and product conversations, identify risks, and create recovery plans. Use HubSpot and customer data to prioritize actions, maintain account visibility, and coordinate with Support, Product, Engineering, and partner teams. Develop scalable playbooks, webinars, workshops, and adoption programs.