Top Remote IT Support & Helpdesk Jobs in Orlando, FL

Provide day-to-day technical support for a complex B2B SaaS product: troubleshoot integrations and configurations, resolve tickets end-to-end, communicate clearly with varied audiences, escalate appropriately, and contribute to projects that improve support workflows and automation. Participate in a rotating schedule requiring one weekend day.

Provide Tier 1/2 support for macOS/Windows and cloud SaaS, manage onboarding/offboarding and IAM (SSO/MFA), administer MDM, document and resolve ITSM tickets, maintain assets/licenses, and drive automation and AI-based process improvements.

Provide mainframe operations and application support across IBM and Unisys environments (OS2200, z/OS, z/VM). Monitor and troubleshoot batch jobs, scheduling (OpCon/BMC), tape systems, and incidents using ITSM tools, perform IPLs, change management, RCA, and coordinate with government and customer personnel. Work 3rd shift and follow DISA processes and SLAs.

Support, configure, and maintain enterprise clinical and administrative applications (primarily Epic Ambulatory). Serve as first-line support, troubleshoot system and performance issues, update master files, design and test screens/reports/interfaces, and assist with project task planning and prioritization.

Provide remote technical support for Precisely data integration and coding-focused products (Code-1, VeriMove, Finalist, DIS SaaS). Troubleshoot data transformation, ETL/batch workflows, integrations and APIs; analyze logs and job output; collaborate with Engineering for escalations; create knowledge base content; participate in on-call rotations and use AI tools to automate and improve support workflows.

Provide 24/7 technical support to CDC staff via the Service Desk, covering weekend and swing shifts. Troubleshoot Windows 11, Office 365, and VPN issues using designated IT support tools, follow policies/procedures, and collaborate with Service Desk personnel. Requires HS diploma/GED, 2+ years' experience, and Public Trust clearance.

Own enterprise support for health system customers: run the support queue, reproduce and escalate bugs, onboard facilities, manage incident communication, and build runbooks. Expand into internal IT (help desk, MDM, SSO, endpoint security), SOC 2 evidence in Drata, and eventually lead a team.

Own internal IT systems: identity/SSO provisioning, device lifecycle and MDM/endpoint security, SaaS access and licensing, onboarding/offboarding, automation of IT workflows, internal networking, and support while contributing to security and compliance.

Evaluate and analyze information systems, support system management and implementation, and gather and document system requirements to guide system development and deployment.

Provide senior-level remote IT support and operations for a distributed workforce: troubleshoot macOS/Windows/Linux/mobile, manage onboarding/offboarding, administer identity (Rippling/Okta) and MDM, maintain asset inventory, build AI-driven automations (Console.com, Risotto, Unthread), support SOC 2/HIPAA/ISO compliance, write runbooks in Notion, and contribute to the IT roadmap while mentoring the team.