Top Remote Operations & Support Jobs in Orlando, FL

The Case Manager reviews investigation reports for accuracy, guides investigators, monitors case compliance, handles customer complaints, and prepares statistical reports.

Lead AI-enabled revenue forecasting, maintain executive dashboards, ensure CRM data governance (Salesforce), and integrate revenue, compliance, and learner data. Partner cross-functionally to translate analysis into actionable insights, optimize renewals and pricing, and reduce operational toil for Development and Partnerships.

Evaluate and test operational processes for compliance and quality using speech analytics and QA tools; compile reports, recommend and track remediation, support education programs, and collaborate cross-functionally to reduce risk and improve operations.

Senior business analyst responsible for standards, process architecture, requirements, UAT, release readiness, and cross-functional coordination for retail operations across multi-brand POS, pricing, fleet, training, and customer systems. Leads high-risk releases, vendor accountability, downstream validation, and mentors other BAs.

Lead global delivery of AI-first end-user support, managing service desk and field teams, incident and problem management, AI-driven virtual agents and self-healing automation, KPI reporting, vendor and budget oversight, and reskilling staff to expand autonomous resolution.

The Brand Program Analyst supports pharmaceutical manufacturer partnerships, overseeing onboarding, cross-functional collaboration, program execution, and data management to enhance operational efficiency and product launches.

Operate and maintain servers, cloud and network infrastructure (Azure, Hyper-V, Cisco/Aruba). Manage VMs, containers, ICAM/Okta integrations, STIG compliance, Tier III escalations, and on-call support while documenting procedures.

Part-time administrative and operational support for a financial planning practice: manage advisor calendar and client communications, process account paperwork and service requests, maintain Wealthbox CRM, prepare meeting materials, and own projects to improve client service and operational efficiency.

Monitor and manage payment flows and incidents across PSPs (Stripe, Adyen), perform root-cause analysis, maintain runbooks and KPI reporting, coordinate cross-functional escalations, support PSP/vendor onboarding and SLA tracking, and use AI tools to improve operational efficiency.

Administer and maintain the ERP and connected business systems, provide global user support and training, manage access/security, perform configuration, testing, integrations, and data QA, and partner with finance and operations to maintain reports, BI tools, and process improvements.