Top Remote Operations & Support Jobs in Orlando, FL

Oversee daily operations of third-party travel management and concierge staff travel programs. Supervise, train, and evaluate travel coordinators; liaise with vendors; ensure TPTM access and training; reconcile travel billings; prepare reports; provide traveler support and improve program effectiveness.

Support legal, compliance, finance, and internal operations by managing contracts, vendor onboarding, invoice processing, regulatory filings, SOPs, and operational trackers. Coordinate with external counsel and accounting/payroll providers, document workflows, and support cross-functional projects to improve efficiency and reduce risk.

Own and optimize the end-to-end revenue systems ecosystem (HubSpot, GTM stack), improve CRM data integrity, build predictive forecasting and KPI frameworks, run deal desk reviews, and translate GTM strategy into scalable cross-functional processes to support Sales, CS, Marketing, Partnerships, Finance, Product, and Engineering.

Provide day-to-day Tier 1/2 IT support, manage Okta onboarding/offboarding and MFA recovery, administer Mac fleet with Kandji, maintain asset inventory and lifecycle, support SOC 2/ISO 27001/HIPAA audit evidence, escalate complex issues, and maintain documentation and knowledge base.

Manage end-to-end chargeback and payment operations across multiple processors, track KPIs and trends, perform representments, investigate complex payment issues, and collaborate cross-functionally to reduce risk and improve payment performance and seller experience.

Administer and optimize NetSuite ERP and integrations, implement customizations (SuiteScript, SuiteFlow, SuiteAnalytics, SuiteTalk), support end users, develop reports, lead ERP upgrades and integrations (Celigo/Boomi), maintain data integrity, documentation, and high availability, and assist cross-functional IT projects and disaster recovery.

Lead and define strategic direction for Technical Support, driving AI transformation, operational efficiency, SLA and CSAT targets. Build and develop a multi-level support organization, manage executive escalations, partner cross-functionally with Product, Engineering, Sales, and Customer Success, and measure performance with KPIs to scale support delivery.

The Operations Associate executes high-quality plans, takes ownership of tasks, collaborates with teams, and ensures product quality in a fast-paced environment.

Support day-to-day administration of 401(k) plans by reconciling account and transaction data, tracing transactions through the recordkeeping lifecycle, serving as a subject-matter resource, triaging assignments, and driving process improvements across multiple operational platforms to ensure accurate, timely plan transactions.

Lead and mature May Mobility's AV incident response function: own end-to-end incident handling, regulatory reporting, escalation frameworks, and cross-functional coordination. Build and manage a tiered, 24/7 incident response team, drive systemic safety improvements, report trends to leadership, and serve as primary contact with regulators, first responders, and partners.