Top Remote Senior Level Customer Success & Experience Jobs in Orlando, FL

The Account Manager will manage client relationships, develop paid social marketing strategies, and ensure client satisfaction while coordinating with internal teams.

As a Solution Engineer at Eptura, you will guide enterprise prospects, demonstrate Eptura's platform, and collaborate with sales to drive strategic outcomes.

Own revenue and market share for an assigned portfolio by growing applications, funded loans, and average loan size. Build and manage client relationships, enable partners operationally, diagnose performance gaps, execute strategic account plans, track KPIs in Salesforce, and drive cross-functional initiatives to remove barriers to growth.

Serve as long-term strategic partner for a portfolio of health-system clients, driving platform adoption, client health, renewals, and expansion. Build executive relationships, monitor utilization metrics, manage escalations, coordinate internal teams, and translate operational data into measurable TeleTracking use cases and outcomes.

The AI Sales Engineer will build relationships with customers, lead product demonstrations, handle objections, and act as a domain expert in ML. Responsibilities include collaborating with sales and technical teams to create value propositions and developing educational materials about ML and MLOps.

Lead a portfolio of merchant clients through onboarding and ongoing program management. Serve as primary contact, drive performance and growth plans, analyze data, coordinate cross-functional teams, ensure compliance and contractual obligations, resolve operational issues, and deliver regular client reviews to maximize satisfaction and retention.

Manage a portfolio of 60+ contractor accounts to drive adoption of 360 Finance point-of-sale financing. Create strategic account plans, upsell and retain customers, onboard new clients, monitor account health, analyze performance, prepare reports, and collaborate cross-functionally with sales, product, lending ops, and engineering. Travel up to 40% to engage branch locations and executive stakeholders.

The Client Support Manager will transform support operations by developing a support strategy, leading a team, managing SLAs, and enhancing client engagement processes.

The Senior Account Manager ensures customer satisfaction and retention, driving strategic expansion by aligning campaigns with business goals and mentoring peers for better outcomes.

Serve as a trusted advisor to enterprise Sales, Marketing, and Revenue Ops leaders to drive adoption, retention, renewals, and expansion. Manage a $5M+ book of business, build strategic success plans with ROI metrics, partner cross-functionally, advocate customer needs into the product roadmap, and deliver customer marketing (case studies/references).