Top Remote Senior Level Customer Success & Experience Jobs in Orlando, FL

Own a portfolio of health system and multi-location practice partners as their senior advisor. Develop tailored success plans, drive executive business reviews, quantify ROI, resolve escalations, optimize billing and payer strategy, identify expansions, mentor junior CSMs, and collaborate cross-functionally to improve product and processes.

Lead enterprise customer success to drive land-and-expand growth, zero churn renewals, and customer-driven product priorities. Build onboarding playbooks, health scoring, executive relationships, reference programs, and measurable expansion outcomes while partnering with GTM and product leadership.

Manage key client relationships in the Pharmacy Benefit Management sector, ensuring high-quality service delivery and client satisfaction while coordinating with internal teams and leading client interactions.

Own enterprise client relationships to drive engagement, retention, renewals, and expansion. Deliver data-driven business reviews, resolve client issues, contribute playbooks, and collaborate cross-functionally. Travel 20–30% as needed to build strong partnerships.

Lead Customer Success and retention for background screening clients, driving product adoption, renewals, up-sell, and operational improvements. Partner cross-functionally with Product, Compliance, Operations, and Sales, manage global retention teams, integrate acquired teams, and serve as executive escalation for critical accounts. Use analytics (TAT, accuracy, churn, NPS) to inform strategy.

Lead a portfolio of middle-market self-funded employer clients as primary post-implementation contact. Manage renewals, account health, reporting, issue resolution, cross-functional coordination with implementation, sales, analytics, and third parties to drive retention, satisfaction, and growth.

Lead payments enablement for new VendorPay customers from implementation through early adoption, reducing time to first payment and driving Virtual Card and transaction volume. Educate customers on payment workflows, troubleshoot complex scenarios, coordinate cross-functionally, monitor early activity, and create repeatable playbooks and automation to scale adoption before transitioning to Payment Operations.

Lead customer implementations and engagements for healthcare clients, establishing implementation strategy, coordinating cross-functional teams, managing timelines, risks, and change management. Build trusted stakeholder relationships, measure and communicate success against criteria, drive post-go-live optimization, and improve implementation methodologies to ensure customers realize measurable business outcomes.

Lead strategy and execution for customer operations across Success, Support, Services, and Marketing Ops. Define operating model, systems and data architecture, AI and automation roadmap, cross-functional workflows, reporting, and change management to scale consistent, measurable customer lifecycle operations. Partner with Product, Engineering, IT and go-to-market teams and build a high-performing operations organization focused on automation impact, operational discipline, and measurable business outcomes.

Own a community workstream end-to-end, manage member moderation and support, curate live and virtual programming, surface member insights, onboard members, and partner cross-functionally with product, sales, and partnerships to grow engagement.