Top Remote Senior Level Customer Success & Experience Jobs in Orlando, FL

The Director of Customer Success leads a team to drive customer engagement, retention, revenue growth, and strategic account management in an educational tech context. Responsibilities include managing performance metrics, fostering executive relationships, and implementing operational improvements for customer success outcomes.

The Director, Client Optimization will enhance client relationships, drive service growth, and optimize staffing strategies in healthcare. Responsibilities include overseeing client accounts, upselling services, and ensuring client satisfaction by addressing issues and presenting business opportunities.

Design and run post-sales enablement across Implementation, Customer Experience, Support, and Data Management to shorten time-to-value, boost activation and adoption, improve resident support, and standardize data flows. Build playbooks, training, knowledge bases, asynchronous content, and feedback loops; partner cross-functionally to measure program impact and drive continuous improvement.

Own retention and expansion for a 150+ Tier 1/2 account portfolio by converting AI‑surfaced signals into signed optimization plans, closed saves, and tracked expansion revenue. Run live optimization sessions, negotiate within playbooks, escalate cross‑functional issues, validate automated health scores/reports, and drive measurable ARR retention and upsell outcomes.

Lead strategic customer relationships for enterprise clients, drive onboarding and adoption of Maven's AI platform, advise on AI best practices and quality, analyze usage and quality data to guide improvements, and collaborate cross-functionally to translate customer needs into product outcomes and expansion opportunities.

Partner with Customer Success Managers to ensure technical success of strategic IoT accounts: analyze customer architectures, drive optimizations and expansions, lead technical discovery/demos, troubleshoot complex connectivity issues, and translate technical recommendations into business outcomes while feeding product and engineering insights back into the company.

Manage a portfolio of investment and wealth management customers to accelerate time-to-value, drive product adoption, and retain/expand revenue. Coordinate onboarding, execute account plans, run trainings/workshops, surface product feedback, and partner cross-functionally to remove adoption barriers. Use AI-enabled tools and CS platforms to monitor customer health, scale outcomes, and contribute to process improvements while supporting up to 25% domestic travel.

Lead Client Success, Creator Operations, and Creator Acquisition functions to drive retention, expansion, and supply growth. Scale teams, set KPIs (NPS, retention, TAT, margin), partner cross-functionally with Sales/Product/Engineering, and improve creator sourcing, onboarding, and network strategy to meet demand while protecting margin.

Own and grow a portfolio of mid-market and enterprise healthcare customers as a strategic advisor. Drive account planning, executive engagement, renewals, expansion, product adoption, and risk mitigation. Lead EBRs, deliver ROI narratives, execute upsell/cross-sell opportunities, and coordinate cross-functional teams to ensure customer success and retention.

Customer-facing engineer who owns technical success from proof-of-concept to production: installs and operates OpenHands on customer infrastructure, builds integrations and agentic use cases, debugs Kubernetes/containers/networking/CI-CD, runs onboarding and workshops, and feeds product teams with field-driven improvements, demos, and docs.