Top Remote Senior Level Customer Success & Experience Jobs in Orlando, FL

Serve as the Research division’s strategic partner to university executives, building relationships, creating success plans, driving partner utilization and outcomes, supporting renewals and growth, onboarding partners, and representing partner needs internally. Facilitate presentations, advise on strategy, and use Gainsight and Salesforce to report partner health while traveling to campuses and conferences as needed.

Lead strategic delivery and governance for complex AI implementations in insurance, acting as a trusted advisor to senior stakeholders. Drive adoption, measure ROI, secure renewals and expansion, influence product strategy, mentor CEMs, and manage cross-functional risks and escalations.

The SEO Account Manager oversees client relationships, project management, and communicates growth strategies while ensuring client satisfaction and driving revenue retention for B2B SaaS clients.

Manage a portfolio (~30) of customers through onboarding, adoption, growth, renewal, and expansion. Build relationships across buyer levels, assess customer health and churn risk, enable customers on the product, oversee delivery projects, and continuously improve tools and processes to drive adoption and success.

The Customer Success Business Partner will drive customer adoption, retention, and expansion by managing enterprise accounts, leading reviews, and ensuring value realization from Lyric's platform.

The Senior Executive Assistant provides high-level executive support, mentors other assistants, manages priorities, and improves workflows using technology.

The Director of Customer Success leads the customer lifecycle, ensuring value realization, effective solution adoption, and retention across all segments while collaborating with multiple departments to optimize customer experience.

Support authors and publishing professionals, optimize user conversion, maintain FAQs, and suggest product features to improve customer experience.

The Director of Customer Success leads a team to drive customer engagement, retention, revenue growth, and strategic account management in an educational tech context. Responsibilities include managing performance metrics, fostering executive relationships, and implementing operational improvements for customer success outcomes.

The Director, Client Optimization will enhance client relationships, drive service growth, and optimize staffing strategies in healthcare. Responsibilities include overseeing client accounts, upselling services, and ensuring client satisfaction by addressing issues and presenting business opportunities.