Top Remote Operations & Support Jobs in Nashville, TN

The Executive Director will lead CFN’s strategy, operations, staff, programs, fundraising, budgeting, partnerships, communications, and network growth. The role includes implementing a multi-year strategic vision, raising revenue through multi-year grants and partnerships, overseeing training and convening activities, managing finances, supervising staff, and serving as a thought leader in conservation finance. Travel to events and meetings may comprise up to 25% of the role.

Monitors real-time call center queues, agent adherence, staffing coverage, schedules, forecasts, and service levels. Maintains workforce management data, agent profiles, schedules, attendance, and leave records. Produces recurring performance and productivity reports, analyzes operational data, and recommends improvements. Updates procedures, supports multi-skilled teams, and partners with workforce management staff and operational leaders in a fast-paced environment.

Leads Qualys’s global go-to-market strategy across regions, customer segments, channels, pricing, partner motions, and emerging sales models. Owns strategic planning, investment allocation, segmentation, monetization, competitive intelligence, KPI frameworks, and performance optimization. Partners with Sales, Marketing, Product, Finance, Revenue Operations, and Channel teams to align resources, develop growth plans, influence executives, and drive complex cross-functional initiatives. Builds and develops high-performing teams while translating market and revenue insights into actionable priorities.

Provides overnight customer service and operational support for exchange members. Monitors and troubleshoots trading and clearing systems, investigates issues using internal and external tools, logs and responds to tickets, and coordinates resolutions across internal and external teams. The role requires trade desk or exchange operations experience, knowledge of U.S. equity markets, FIX and SBE protocol support, real-time monitoring, and basic SQL, Groovy, or Python querying.

Supports customer operations by improving data quality, consistency, and usability across Salesforce, ServiceNow, MyAlkami, and PingIdentity. Audits data flows, identifies record issues, documents integrations and processes, refines intake forms, supports dashboards and data cleanup, and participates in user acceptance testing. Collaborates with cross-functional stakeholders to establish data standards and improve customer and employee workflows. This remote contractor role is designed for recent graduates or career changers with strong organization, communication, and spreadsheet skills.

Manage and investigate workers' compensation claims, determine compensability and liability, negotiate settlements and reserves within authority, maintain accurate claim files, and communicate complex coverage decisions to insureds and external partners. Role may involve hearings, depositions, or trials and requires hybrid on-site work.

Create and optimize customer-facing FAQs, Help Center content, SOPs, macros, and workflow documentation. Structure and tag knowledge for AI, LLM, and semantic-search retrieval; collaborate with support, product, and subject-matter teams; and monitor knowledge adoption and search effectiveness. The intake update additionally describes a remote full-stack development project using Kotlin, Java, Ruby, React, architecture, implementation, production support, and Agile/Scrum practices.

One-year internship program for junior and senior students pursuing a master's degree or current master's students. Interns complete meaningful projects related to their majors, collaborate with professionals, develop career skills, and work part-time during the academic year and full-time during summer. Positions span business, technology, engineering, finance, marketing, HR, sales, supply chain, and other disciplines.

Enhances Revenue Cycle efficiency by designing and implementing automation and optimization solutions using Epic, Studio-X, Power Automate, and Copilot Studio. The role streamlines workflows, reduces manual effort, supports scalability, applies lean methodology, and promotes continuous improvement. Responsibilities include cross-department collaboration, coding and process improvement, training, ongoing support, and leveraging emerging technologies to improve operational performance.

Handles inbound and outbound customer communications to secure the return of rental equipment, resolve inquiries and complaints, update records, document interactions, and escalate unresolved issues. The role also supports client retention, converts customers to private pay when applicable, identifies root causes, recommends process improvements, and meets productivity and quality goals.