Top Remote Customer Success & Experience Jobs in Miami, FL

Own renewals, retention, and expansion for a portfolio of college and university partners. Serve as primary executive contact, drive platform adoption, deliver data-driven insights, lead onboarding and training, build customer success plans, and influence cross-functional teams to meet enrollment and revenue goals.

The Senior Customer Success Manager will manage complex government client relationships, ensuring compliance and alignment with agency mandates while driving customer success and long-term value.

As an Auto Claims billing specialist, you'll make outbound calls to investigate claims, submit bills, and ensure payments on behalf of clients while maintaining productivity metrics.

Lead and coach the Customer Experience team across phone, email, chat, social and digital channels. Manage daily operations, performance metrics, QA coaching, workforce planning, escalations, and compliance. Partner cross-functionally to resolve recurring customer pain points, support onboarding and training, and implement new technology and self-service capabilities to improve customer outcomes and operational efficiency.

Lead client implementations, training, data conversions, and onboarding for the Lone Wolf platform. Perform needs assessments, project planning, configuration, UAT and escalated support; provide product training and status updates; collaborate with Product, QA and Business Solutions to ensure on-time, on-budget delivery and guide clients on data extracts and third-party API use.

Manage lifecycle of a portfolio of named enterprise accounts to drive retention, reduce churn, quantify ROI, advise on program health and marketing best practices, partner cross-functionally to mitigate risks, identify upsell opportunities, and act as client advocate to ensure outcomes and stakeholder alignment.

Lead a Velocity account management team to hit GRR/NRR and expansion quotas by coaching reps, managing pipeline and forecasting in Salesforce, building scalable playbooks, driving AI/automation adoption, partnering on tooling and product feedback, and eliminating operational friction to scale performance.

Provide exceptional bilingual customer service via phone, email, and chat, resolving inquiries and collaborating with teams for complex issues.

Lead and scale mid-market onboarding from contract to go-live and handoff. Build frameworks, SOPs, metrics, and staffing plans; improve deployment velocity, quality, training, and early retention. Manage escalations, partner cross-functionally with Sales/Product/Support/Account Management, and coach a distributed team to deliver repeatable, high-quality multi-property implementations.

The VP of Strategic Customer Engagement will lead customer post-sales efforts, focusing on retention and technical escalations while collaborating with teams to enhance customer experience and revenue growth.