Top Remote Customer Success & Experience Jobs in Miami, FL

The B2B Marketing Account Manager will manage client relationships, oversee marketing strategies, and ensure timely campaign execution while collaborating with other teams.

Manage ongoing relationships with established mental health providers to retain and grow their practices. Conduct proactive outreach, run availability reviews, enable feature adoption, log interactions in HubSpot, escalate issues cross-functionally, and meet measurable activity and retention goals.

Lead end-to-end post-sales customer success for vCluster: onboard customers, build success plans, drive adoption, articulate business value, run executive reviews, design deployment architectures, and own renewals and expansion while advocating customer needs to Product and Engineering.

Lead and grow the Client Support organization, oversee technical support analysts and client advocates, own escalation management, optimize support processes and tooling (ticketing, automation, AI), coordinate with Onboarding and Engineering for go-lives and releases, and drive performance, staffing, and continuous improvement across client support.

Serve as the primary customer contact to ensure satisfaction and success: onboard customers, drive product adoption, identify upsell/cross-sell opportunities, manage renewals, gather and analyze feedback, collaborate with sales and product teams, and travel for system installations.

The Senior Director of Community will lead community strategy, engagement, and retention for a new AAA game, focusing on community management, social media, and influencer partnerships while building a dedicated team to enhance player relations and game visibility.

The Manager, Talent Solutions will develop employer partnerships for hiring IT graduates, ensuring a sustainable talent pipeline and achieving employment goals.

The Customer Support Engineer will handle technical issues, work closely with customers, perform field services, and advocate for account priorities while ensuring customer satisfaction.

The Junior Mobile Core Support Engineer will troubleshoot and resolve telecom network issues, support customer queries, and maintain network performance while collaborating with engineering teams.

Join our talent network at Trilogy Innovations for future opportunities. Submit a general application to connect with recruiting as roles arise.