Top Remote Operations & Support Jobs in Miami, FL

Lead Support strategy and operations: provide data-driven insights, build 0-to-1 programs, own lifecycle intelligence, drive AI/automation adoption, plan capacity and budgets, create unified performance dashboards, and represent Support cross-functionally to execute OKRs and improve customer experience.

Serve as the technical bridge between Customer Success and Engineering: triage and resolve customer issues, perform root cause analysis, produce implementation-ready solutions, manage change control and feature flagging, support ITIL incident/problem/change processes, monitor SLOs, and drive continuous improvement through documentation and trend analysis.

Investigate and respond to consumer and agent complaints, support anti-fraud investigations and agent monitoring, manage regulatory inquiries and complaint tracking, draft compliant responses, prepare reports, and recommend process improvements to reduce risk and improve customer experience.

Manage a pipeline of mortgage loans from submission to closing: review documentation, prepare files for underwriting, communicate with borrowers and stakeholders, track milestones in the LOS, identify and resolve issues, and support process improvements to ensure timely, compliant closings.

Investigate commercial liability claims with timely, cost‑efficient field investigations. Maintain claim inventory, follow policies and budgets, set reserves, negotiate limited settlements, attend mediations, document file activity, and manage litigated files for Gulf Coast and Midwest states.

The Support Specialist ensures technical delivery for digital news platforms, resolves issues, leverages AI tools, and supports multiple television markets in operations.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.

Manage clients' real estate data center information and lease portfolios: read and abstract complex lease documents, monitor critical dates, ensure data integrity, generate reports, oversee help desk and audit functions, reconcile invoices, identify risks and savings, maintain client relationships, and assign work to analysts.

As a Support Specialist, you will ensure technical delivery and operational resilience across digital platforms, support user testing, and leverage AI tools for efficiency.

Process and record donations in the donor CRM, manage acknowledgments and tax receipts, respond to donor inquiries, support fundraising events and giving pages, maintain donor records, prepare donor dossiers, and collaborate to collect impact narratives.