Top Remote Operations & Support Jobs in Miami, FL

Lead company-wide strategy and operating cadence directly with the CEO. Manage customer support, product operations, and compliance operations; own planning, goals, service levels, executive workstreams, board materials, and cross-functional execution. Analyze corridor economics, pricing, partner performance, market entry, and build-versus-buy decisions. Support product prioritization and competitive positioning while ensuring operations scale within regulated payments and fintech environments.

Manages advancement operations supporting fundraising, donor engagement, and communications. Responsibilities include maintaining donor data in Bloomerang, processing gifts, preparing reports, coordinating communications calendars and content, managing project timelines, budgets, vendors, contracts, and production workflows, supporting fundraising campaigns and donor meetings, and developing donor communication journeys. The role requires strong organization, writing, data management, cross-functional coordination, and proficiency with cloud-based collaboration tools.

Handle guest and host support cases across chat, email, phone, and SMS. Resolve booking issues, mediate disputes, process cancellations and adjustments, and use AI tools and knowledge bases to draft accurate responses. Track response-time and quality metrics, maintain detailed case notes, escalate appropriately, and identify recurring policy or product issues for leadership. Participate in team standups and contribute to a collaborative remote culture.

Leads support, administration, service delivery, reporting, vendor relationships, and lifecycle management for financial and administrative applications. Oversees application incidents, operational metrics, business intelligence solutions, dashboards, upgrades, integrations, and continuous improvement. Partners with Finance, Accounting, Billing, Procurement, HR, and other stakeholders while managing and developing support and operations teams. Supports platforms including Elite 3E, Intapp, UKG, Power BI, and SSRS.

Leads a 24x7 managed IT services practice across Service Desk, NOC, SOC, field services, and project delivery. Oversees service quality, operational metrics, escalations, capacity, utilization, financial drivers, and continuous improvement. Builds and develops high-performing teams, manages client health and executive escalations, supports retention and growth, and partners across Sales, PMO, Client Experience, and other practices to deliver consistent client outcomes.

Leads administration, maintenance, and governance of MoneyPass network operating rules supporting surcharge-free ATM access. Oversees compliance, rule updates, participant guidelines, disputes, arbitration, penalties, and the MoneyPass Locator. Partners with pricing, analytics, product, legal, strategy, and leadership teams to communicate regulatory and operational changes. Drives process improvement, automation, AI adoption, and data-informed operational excellence while translating complex rules into practical guidance for stakeholders.

Provides configuration management, technical writing, documentation, change management, and knowledge management support for cybersecurity and IT programs. Develops and maintains technical artifacts, configuration items, baselines, repositories, procedures, diagrams, reports, and training materials. Ensures documentation is accurate, version-controlled, accessible, compliant with government standards, and synchronized with approved system configurations. Coordinates reviews, approvals, change control, quality assurance, and stakeholder communications throughout the project lifecycle.

Moderate and engage with German-speaking sports fans during live NFL, NBA, and other sporting events. Respond to comments and questions, maintain positive communities, enforce content policies, escalate issues, follow brand guidelines, and collaborate with internal teams. Requires native-level German, strong writing skills, current knowledge of American football and basketball, social moderation or community experience, reliable equipment and internet, and weekend/evening availability.

Supports and enhances a pension administration system by gathering requirements, documenting processes, analyzing issues, coordinating with stakeholders and vendors, and conducting functional, integration, regression, and user acceptance testing. Performs data validation, reconciliation, reporting, process improvement, change management, and implementation support. The role also tracks defects, risks, decisions, dependencies, and project activities while ensuring system changes meet business and operational needs.

Own subscription, renewal, billing, procurement, CRM, account access, reporting, and operational KPI administration for the Market Insights business. Coordinate with Finance on receivables, validate commercial and financial data, support customer and prospect inquiries, troubleshoot account issues, and conduct business development research. The role requires strong attention to detail, financial fluency, independent judgment, and comfort using CRM, financial, productivity, and AI tools.