Top Remote Customer Success & Experience Jobs in Lexington, KY

Manage day-to-day pretax administration for employer groups and partners, handle inbound calls and emails, resolve escalations, assist with billing and renewals, generate reporting, document activity in CRM, and liaise with IT and internal teams to ensure service and plan changes are communicated and resolved.

Own enterprise customer relationships end-to-end as a strategic advisor: drive onboarding, adoption, renewals, expansion, and customer health. Lead QBRs, manage escalations, forecast renewal pipeline, and collaborate across Sales, Product, Legal, Finance, and Support to maximize value and retention.

Manage a portfolio of clients as a strategic partner: build executive relationships, coordinate cross-functional teams (Accounting, HR, Payroll, Tax), monitor client health, lead renewals, drive retention and service improvements, and run executive business reviews.

Lead strategic and tactical client relationship management across multi-million dollar healthcare engagements. Serve as primary client partner, coordinating internal teams to deliver user-centric design and web solutions, manage financials, quality, and team motivation, and set client expectations to drive measurable results.

Serve as the primary client-facing technical support liaison for Ontics SaaS platform: manage helpdesk tickets end-to-end, resolve technical issues, create and maintain support documentation and knowledge portal, report on support metrics and SLAs, and collaborate with Client Success, Product, and Development teams to improve product and client experience.

Manage long-term success, adoption, retention, and expansion for enterprise customers using MariaDB and GridGain. Onboard customers, drive best practices, conduct business reviews, act as escalation contact, coordinate with Solutions Engineers and Account Executives, measure customer health, and champion customer needs across the company.

Provide front-line technical support and onboarding for Ontic's SaaS platform: manage help-desk tickets, resolve client issues, liaise with product and development, create support documentation, report on support metrics, update knowledge portal, and proactively engage clients to ensure exceptional post-sale experiences.

Provide front-line technical support for DTN grain ERP solutions, troubleshooting software and workflow issues via phone, email, and chat. Diagnose and resolve customer problems, document defects and reproducible steps, collaborate with Product and Development, optimize customer workflows, contribute to knowledge base and continuous improvement, and partner with customers to maximize ERP value.

Owns strategic direction and renewal outcomes for a portfolio of higher-education clients, leads Engagement Managers, runs annual strategy and adoption plans, identifies expansion opportunities, represents client needs internally, and tracks retention and account-health metrics. Requires ~35-40% travel.

Serve as a trusted advisor for enterprise customers to drive adoption, retention, and growth. Manage onboarding, troubleshoot issues, triage and escalate technical problems, deliver training, monitor usage, and collaborate with sales, product, and engineering to improve customer outcomes and onboarding processes.