Top Remote Customer Success & Experience Jobs in Lexington, KY

The Associate Account Manager maintains relationships with existing customers, sells products, responds to inquiries, and helps with customer retention in the waste services industry.

Serve as primary customer contact for Stord's Commerce software, owning end-to-end onboarding, activation, and adoption. Build scalable onboarding programs, training materials, and playbooks; monitor usage and ROI; coordinate cross-functional teams to resolve issues, influence product direction, and drive renewals and expansion.

Manage strategic health-plan client relationships, deliver operational excellence, oversee financial performance, identify growth and efficiency opportunities, implement scalable client workflows, report on metrics, support and mentor junior team members, and drive continuous improvement to exceed client satisfaction targets.

Manage a portfolio of higher-education customers through onboarding, implementation, training, adoption, renewals, and expansion. Serve as a trusted advisor to senior academic stakeholders, deliver trainings and EBRs, track success metrics, identify risks, and collaborate cross-functionally to drive product value and growth.

Own the full post-sale lifecycle for a portfolio of enterprise network customers: drive adoption, define success metrics, run QBRs/EBRs, manage renewals and expansions, log activity in Salesforce, and act as the customer advocate internally to ensure retention and growth.

Lead client onboarding, training, and adoption for a tax-focused platform. Coordinate implementations, deliver tailored training, design adoption plans, monitor usage, advise on workflow transformation, and relay product feedback to cross-functional teams.

The GTM Systems & Automation Lead will enhance Telnyx's revenue operations by streamlining workflows, improving system integrations, and developing durable automations across various departments.

The Commercial Lines Account Manager provides client service, manages commercial accounts, negotiates rate terms, and educates clients on insurance policies and compliance.

The Appeals Representative analyzes appeals in accordance with policies and guidelines, communicates with providers, and ensures timely completion of appeals while adhering to industry standards.

As a Claims Support Specialist, provide expert guidance and manage claims for clients, optimizing resolution processes and advocating for their interests throughout.