Top Remote Customer Success & Experience Jobs in Lexington, KY

The Senior Technical Account Manager (TAM) proactively manages technical customer relationships for the Relativity platform, develops account plans, leads technical success and incident resolution, partners with Product and Engineering, drives service reviews and capacity planning, acts as a Relativity SME, and contributes to KCS processes to ensure successful customer outcomes.

Lead and scale post-sales Customer Success as a player-coach: manage a portfolio of strategic customers, drive onboarding, adoption, renewals and expansions, build the CS team and playbook, align cross-functionally with Product/Sales/Engineering/TAM, and provide deep billing/CPQ expertise to optimize pricing, revenue recognition, and quote-to-revenue workflows.

Provide hands-on technical support for time-sensitive customer issues, build onboarding and training content, run webinars, document solutions, and enable internal teams to reduce recurring support tickets and improve customer adoption.

Own and manage large, complex health plan accounts as primary customer success contact. Build trusted client relationships, manage escalations, coordinate cross‑functional teams to resolve issues, drive retention, protect recurring revenue, and identify expansion opportunities to deliver successful outcomes.

Founding account manager responsible for expanding and retaining enterprise customers by driving product adoption and upsells, maintaining high revenue retention, coordinating with support and sales, and managing CRM records and key client relationships.

Manage a mid-market book of employer clients on the West Coast, building relationships, driving renewals and upsells, delivering performance reporting, and acting as a healthcare benefits consultant. Develop strategic account plans, collaborate with brokers and internal teams, and support client onboarding and ongoing service delivery. Travel up to 15-20% as needed.

Lead Customer Success for GotPhoto's US & Canada enterprise and scale-up segments, owning Net Revenue Retention. Build and scale a high-performing team, drive retention and expansion, establish repeatable playbooks, partner cross-functionally, and use customer data to inform strategy and product priorities.

Lead global deployment enablement for the Liquid AI Solutions suite: improve tooling, processes, and playbooks; manage Voice of Customer backlog; triage and resolve recurring issues; coordinate cross-functional stakeholders; support release readiness and testing; and deliver training to global client configuration and success teams to drive scalable adoption.

Serve as primary client advocate for a portfolio, developing strategic paid-media plans, monitoring campaign performance, delivering data-driven insights, leading onboarding, resolving issues, coordinating internal teams, and identifying upsell/cross-sell opportunities to drive client retention and growth.

Lead a large strategic Retail/CPG/Hospitality account, owning account strategy, growth, executive relationships, and delivery of data platforms, pipelines, governance, analytics, and AI solutions. Collaborate with Sales, Delivery, and partner ecosystems to ensure on-time, on-scope engagements and measurable business value.