Top Remote Customer Success & Experience Jobs in Lexington, KY

Manage a portfolio to drive long-term customer success and retention for MariaDB deployments. Lead onboarding, adoption, business reviews, escalations, and cross-functional coordination with Sales Engineers and Professional Services. Measure customer health, identify expansion opportunities, deliver ROI analyses, and act as trusted advisor to achieve net retention goals.

Manage and grow enterprise Medicare and health‑insurance BPO client relationships. Serve as primary client liaison, ensure operational and contractual KPI delivery, lead business reviews, drive performance improvements, manage financials and account expansion, oversee scaling and compliance with CMS/Medicare rules, and deliver data‑driven insights and reporting.

Lead a global, revenue-generating customer training organization owning curriculum strategy, content development, LMS operations, P&L, team management, integrations, and cross-functional enablement to drive learner adoption and training revenue.

Drive product adoption for the Emergency Call Management suite by providing admin-level technical consultation, configuring systems, conducting site reviews to diagnose workflow gaps, delivering remote and on-site training, integrating tools (Assist AI, Radius Map, CAD), and liaising with engineering/support teams to resolve escalations and empower agency administrators.

Manage a book of 100+ customers using digital/tech-touch strategies to drive engagement, retention, renewals, and expansion. Maintain customer records, analyze usage and satisfaction data, implement automation and workflows, develop one-to-many content, and collaborate cross-functionally to optimize customer journeys and meet renewal/upsell targets.

Provide expert client support for mortgage loan registration and structuring, analyze AUS findings and DTI scenarios, resolve escalations, deliver training, create documentation, and collaborate cross-functionally to drive client success and process improvements.

Provide empathetic, precise email support to startup founders, investors, and attorneys; write and maintain help center articles; test product features; debug software issues with engineering; surface customer trends and feedback; and help customers complete legal paperwork using the product.

Manage strategic New Verticals accounts through implementation and full lifecycle: set goals, drive value and adoption, forecast renewals, identify expansion opportunities, collaborate cross-functionally, and lead customer meetings and program strategy to retain and grow revenue.

The Technical Account Manager at Platform9 provides enterprise-class support and customer success services for cloud solutions, acting as the technical liaison between customers and various internal teams, ensuring reliability and performance while managing technical escalations and upgrades.

The Technical Support Engineer will provide exceptional customer support for YugabyteDB, diagnose issues, document findings, and collaborate with engineering. The role requires bilingual skills, technical background, familiarity with Linux, and a proactive approach to problem-solving, especially during weekends.