Top Remote Customer Success & Experience Jobs in Lexington, KY

Lead post-sales technical engagement for strategic enterprise accounts to drive adoption, onboarding, integrations, and time-to-value. Serve as trusted technical advisor, resolve technical roadblocks, coordinate cross-functional teams, present roadmaps, run business reviews and enablement, and help shape product direction while supporting incident response and account expansion.

Serve as primary implementation and operational lead for assigned customers, coordinating cross-functional teams to ensure onboarding, delivery, escalation management, SOW support, adoption, renewals, and long-term customer success.

Provide technical customer support for FOSSA's SaaS platform: manage new ticket queue and backlog, communicate updates to customers, collaborate with product and engineering, improve AI ticket-deflection and documentation, write/maintain scripts, and occasionally represent the company at events.

The Client Success Manager will manage client relationships, onboard new users to polling tools, resolve issues, and track client feedback while collaborating with internal teams to enhance product offerings in a politically engaged environment.

The QA Product Analyst will bridge product development and other departments, manage documentation, QA testing, and improve processes for better collaboration and efficiency.

Lead cross-functional CX teams to deliver and optimize benefits communication and engagement across a client book. Develop integrated communication strategies, monitor KPIs, manage escalations, identify upsell and renewal opportunities, enable best-practice adoption of tools (Sofia, MyChoice App), partner with sales/onboarding, and mentor staff to improve client retention and service delivery.

The Partner Relationship Manager will ensure client satisfaction and manage relationships with Partners' leadership, focusing on problem-solving, project management, and communication to improve customer retention.

Act as a trusted technical advisor to payer and provider customers, translate data and reporting needs to engineering, provide analytics support and education, assist data migrations, design robust data structures with data engineering, and feed customer-driven product feedback to increase adoption.

The Associate Worship Pastor leads and organizes worship services, recruits and develops teams, and provides pastoral care and support through various church events, while fostering a vibrant worship experience.

As a SkillBridge Intern in Marketing, you'll collaborate on product delivery, ensure project success, and engage clients, while gaining valuable experience in a remote or on-site setting.