Top Remote Customer Success & Experience Jobs in Lexington, KY

Lead technical onboarding and deployment for school districts, managing implementations of web-filtering and safety tools, configuring Google and Microsoft environments, deploying agents/extensions and MDMs, coordinating project milestones, training users, and ensuring services are enabled and monitored within 60 days.

Responsible for developing sales plans, forecasting sales, maintaining customer relationships, and ensuring satisfaction post-sale with the General Imaging Ultrasound products.

Execute customer onboarding from paid sign-up through activation, early milestones, and renewal. Run kickoff calls, follow and improve playbooks, manage a small portfolio of accounts, spot and remediate churn signals, and ensure proactive communication between Sales and delivery.

Lead a team of Account Managers to drive retention and growth across a $60M+ renewal pool. Own renewal and expansion strategy, coach negotiations, oversee pipeline and KPIs, run data-driven reviews, escalate high-risk accounts, and partner cross-functionally to translate market feedback into product and commercial improvements.

Lead onsite deployments for home care agencies, manage post-sale onboarding, train non-technical users, perform light technical setup/troubleshooting, build client relationships, document activity in HubSpot, and drive long-term adoption through cross-functional collaboration and ongoing support.

Design and own post-sales programs (onboarding, service standards, VOC, enablement, partner readiness). Synthesize CSAT/NPS and support signals into product and ops improvements, build scalable enablement and partner onboarding, track program health (time-to-value, NRR, retention), and coordinate cross-functional stakeholders to drive retention and expansion.

Manage onboarding, adoption, and renewals for insurance clients by leading rollouts, coordinating internal resources, advising Anti-Fraud/Claims/Underwriting teams, tracking KPIs, delivering executive business reviews, driving retention and growth, and surfacing customer feedback to product and leadership.

Lead Customer Success operations by owning strategy, systems, reporting, and cross-functional programs. Build dashboards, streamline processes, manage projects end-to-end, liaise with Business Systems and Data, and improve retention and expansion motions.

Lead client success for large employer clients on the West Coast. Deliver data-driven value stories, support renewals and upsells with financial models, build executive-level relationships, define and hit KPIs, resolve client issues cross-functionally, and travel ~25% to maintain strong partnerships and drive retention and growth.

Manage and coach a Technical Account Management team to ensure high-quality, proactive support for Relativity customers. Oversee capacity planning, KPI performance, ticket and tenant health monitoring, on-call rotations, and cross-functional coordination with Product and Engineering. Drive service reviews, troubleshoot complex technical issues (SQL, Azure, VMs, storage, networking), and develop employees' technical and product skills while maintaining customer relationships and operational excellence.