Top Remote Customer Success & Experience Jobs in Lexington, KY

As a B2B Support Specialist at Quince, you'll drive transactional revenue, support customers through their orders, manage a CRM platform, and collaborate across teams to ensure client satisfaction in a fast-paced environment.

Own and scale a portfolio of high-value service provider partnerships. Manage day-to-day partner relationships, monitor KPIs, audit digital customer journeys and API integrations, optimize partner performance and monetization, present performance reports, negotiate incentives, and handle partnership administration including contract and commission reconciliation.

Lead a small team to drive operational excellence, enablement, and AI-powered automation for Client Services. Build scalable processes, onboarding and training, knowledge systems, and governance for AI-assisted workflows. Partner cross-functionally to design, pilot, and scale agentic solutions that improve efficiency, adoption, and client outcomes while measuring KPIs and managing change.

The Community Manager will develop and run community strategies, manage community engagement and ambassador programs, analyze user feedback for product improvement, and foster B2B and B2C community growth.

Serve as a trusted advisor to enterprise Sales, Marketing, and Revenue Ops leaders to drive adoption, retention, renewals, and expansion. Manage a $5M+ book of business, build strategic success plans with ROI metrics, partner cross-functionally, advocate customer needs into the product roadmap, and deliver customer marketing (case studies/references).

Manage a portfolio of 60+ customers to drive adoption and revenue for point-of-sale financing. Lead onboarding, upsell/cross-sell, account health monitoring, performance reporting, and cross-functional collaboration to optimize close rates and retention.

Participate in a remote paid research session answering questions and completing simple tasks about everyday digital experiences. Share honest feedback, react to scenarios, and verbalize your thought process to help improve user experiences.

Manage a portfolio of homeowner relationships while owning dynamic pricing and revenue strategy. Communicate performance and market insights, underwrite and price properties using data tools, maintain high-converting listings, and collaborate cross-functionally to improve occupancy and owner retention.

Lead onboarding, adoption, and retention for dealership accounts. Drive outcomes using data, run cadences (QBRs, weekly check-ins), manage escalations with product/engineering, and own renewals and expansions while shaping product based on customer feedback.

Lead technical onboarding and deployment for school districts, managing implementations of web-filtering and safety tools, configuring Google and Microsoft environments, deploying agents/extensions and MDMs, coordinating project milestones, training users, and ensuring services are enabled and monitored within 60 days.