Top Remote Customer Success & Experience Jobs in Lexington, KY

Manage and grow a portfolio of financial-institution clients for Alkamis Data & Marketing solutions. Serve as client liaison, coordinate requests with technical and operational teams, support onboarding and adoption of Customer Insights & Marketing Automation, resolve escalations, identify improvement opportunities, and collaborate cross-functionally to ensure client satisfaction, retention, and value realization.

Manage renewal, retention, and expansion for enterprise telehealth accounts. Build cross-functional relationships, create account plans, drive adoption and upsell, support onboarding/implementation, deliver business reviews, and coordinate internal teams to improve customer outcomes and value.

Manage an assigned portfolio of client accounts as primary contact to drive satisfaction, retention, product adoption, and account health. Coordinate onboarding, resolve issues, run QBRs, document account activity, identify risks and growth opportunities, and collaborate with cross-functional teams to ensure service delivery and positive client outcomes.

Provide technical leadership for enterprise mobile customers: debug complex mobile CI/CD issues, advise on mobile DevOps best practices, drive adoption, escalate technical problems, and relay customer feedback to product and engineering.

Manage enterprise customer relationships to drive adoption, value, and expansion of PointClickCare solutions. Act as trusted advisor to executive stakeholders, deliver joint success plans, anticipate and mitigate churn, provide strategic guidance, and collaborate cross-functionally to ensure customer outcomes and retention.

The Senior Client Associate manages operational support for advisors, enhancing client service, streamlining onboarding, and ensuring compliance while maintaining client data in Salesforce.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

Handle customer inquiries via phone, email, chat, and social media; process orders, returns, and account changes; log interactions in the CRM; escalate complex issues; meet performance metrics; follow up to ensure resolution and provide feedback for process improvements.

The Investment Specialist provides client support, manages accounts, assists with financial inquiries, and builds customer loyalty while adhering to regulatory standards.

Manage the post-sales lifecycle for a portfolio of customers: drive adoption, mitigate renewal risk, coordinate executive reviews, champion AI-enabled workflows, maintain Salesforce and HubSpot records, and collaborate with Sales and Solutions to retain and grow accounts.