Top Remote Customer Success & Experience Jobs in Las Vegas, NV

The Senior Account Executive serves as the client-facing project lead, ensuring client alignment, managing project timelines, and maintaining communication throughout project execution.

Manage a portfolio of 60–75 mid-market customers: lead onboarding, implementation, product adoption, and renewals; monitor customer metrics and satisfaction; advocate customer needs to product and engineering; contribute to operational improvements; and apply AI tools to improve CSM workflows and outcomes.

Own technical relationships for 25–40 mid-to-large customers, ensure retention and growth by troubleshooting issues, advising on configuration, managing escalations, handling commercial renewals, and feeding product feedback to internal teams.

The Senior Director Analyst leads research on software engineering trends, produces content, and advises clients, establishing industry credibility and engaging executives.

As a Customer Onboarding Specialist, you will onboard and train customers, maintain client relationships, address inquiries, and improve client satisfaction.

Own end-to-end technical relationships for enterprise customers: lead onboarding and complex implementations across cloud data warehouses, drive adoption and expansion, deliver executive QBRs, build AI-powered automations and internal tooling, and enable agentic AI workflows to reduce engineering dependency and accelerate marketing outcomes.

Lead end-to-end onboarding for PEO clients: build implementation plans for payroll, benefits, tax registrations and HR compliance; manage timelines, parallel payroll reconciliations, platform adoption, cross-functional handoffs, and continuous improvements to implementation tooling and documentation.

Lead post-sales value realization by turning pre-sales ROI commitments into measurable outcomes. Build measurement frameworks, track KPIs, run executive value reviews, identify expansion signals, create reusable value playbooks, and feed outcome data into product and solution design to support renewals and growth.

The Client Partner manages customer relationships, ensuring satisfaction and effective utilization of Workday services, while leading projects and resolving escalations.

Manages strategic relationships with health system and provider partners, ensuring engagement, adoption, satisfaction, renewals, upsells, and measurable clinical research outcomes. Coordinates cross-functional teams across clinical, sales, marketing, product, engineering, and compliance. Advocates for customer needs, facilitates research partnerships and network programming, supports contracting, and drives patient-impact and account-performance goals.