Top Remote Customer Success & Experience Jobs in Las Vegas, NV

Own a portfolio of strategic enterprise customers from implementation through renewal. Build success plans, manage adoption and value realization, engage executives, forecast renewals, mitigate churn risk, and identify expansion opportunities with Account Management. Lead business reviews, roadmap discussions, customer escalations, and cross-functional coordination. Translate customer feedback into product priorities and advise executives on agentic AI, generative AI, and enterprise CX opportunities and risks.

Engage and grow a scaled Tech Touch customer base by driving OneSignal adoption, managing inbound conversations, delivering 1:many programs, and improving customer health. The role partners cross-functionally to identify engagement and expansion opportunities, uses data to provide relevant resources, and guides customers from implementation through adoption at scale.

Lead complex Euna Grants implementations for public-sector clients from discovery through configuration, training, UAT, go-live, and support. Translate grants-management requirements into system configurations, documentation, and client enablement. Manage risks, requirements, functionality gaps, and cross-functional collaboration with Product and Development. Senior-level responsibilities include leading complex engagements, onboarding team members, sharing knowledge, and embedding AI tools into implementation workflows.

Lead customer activation for Moby, translating ecommerce brands’ goals and marketing challenges into practical AI workflows. Coach founders, marketers, agencies, and growth teams on using Moby for paid media, measurement, creative, and planning. Build customer trust, recommend use cases, maintain strategic relationships, identify repeatable activation patterns, create playbooks, and relay feedback to product, design, and engineering.

Manage enterprise customer relationships across onboarding, adoption, stabilization, and renewal. Build success plans, monitor usage and health metrics, lead executive business reviews, resolve escalations, coordinate cross-functional teams, and communicate customer feedback to Product. Guide clients on Checkmarx’s application security platform while driving measurable business outcomes and long-term retention.

Own a portfolio of Guidewire Analytics clients through onboarding, adoption, value realization, renewals, and expansion. Translate client business challenges into analytics use cases, guide stakeholder engagement, identify retention and growth opportunities, and coordinate internal teams to resolve issues and advance client objectives. The role requires strong client-facing commercial experience, analytical and technical curiosity, consultative problem-solving, and the ability to discuss APIs, datasets, models, and dashboards.

Leads client services and cross-functional delivery teams supporting enterprise software implementations. Oversees end-to-end project execution, client relationships, business-process transformation, stakeholder education, requirements documentation, and ongoing value delivery. Applies revenue growth management expertise across pricing, trade promotions, assortment, or supply planning, while collaborating with technical teams on AI, machine learning, and analytics solutions.

Provide front-line customer support for WebPT software users through phone, email, and help desk cases. Resolve technical and non-technical issues, document interactions, manage Salesforce tickets, meet SLAs, escalate appropriately, and contribute to the knowledgebase. The role requires strong communication, organization, technical aptitude, multitasking, and compliance with HIPAA and confidentiality requirements.

Leads Helm’s client support function for payer and TPA relationships, including SLA ownership, issue triage, escalation, client communications, onboarding, and support-team development. Partners with Client Delivery, Product, Data, and Engineering to resolve issues, improve employer-group implementations, and translate client feedback into product priorities. Builds scalable support processes and relationships with client operations and IT leaders in a healthcare technology environment.

Manage approximately 150 mid-market agriculture customers throughout the post-onboarding lifecycle. Drive product adoption, customer value realization, renewals, retention, and expansion opportunities through success plans, business reviews, health monitoring, proactive outreach, and risk mitigation. Coordinate training, manage escalations, maintain forecasts and account records, and communicate customer feedback internally. Partner with Sales, Product, Support, and Operations to strengthen relationships and protect recurring revenue.