Top Remote Operations & Support Jobs in Las Vegas, NV

Lead and coach a technical Support team while personally handling Tier 1 and Tier 2 issues for legal software products. Establish ticket classification, SLAs, escalation workflows, reporting, knowledge management, and AI-enabled support practices. Evaluate and implement support systems, collaborate with R&D and Cloud Ops, communicate during incidents, monitor client health, and drive retention and continuous improvement.

Open-ended opportunity for talented operators or clinical operators interested in joining Outro Health. The role would support the company’s virtual care model for safely tapering psychiatric medications, with potential focus on refining operations, improving patient experience, supporting research partnerships, and scaling the business.

Participate in a remote, paid interview about technology operations and strategic decision-making. Discuss how your organization manages complex technology environments, evaluates technology investments, balances daily operations with long-term strategy, and navigates internal workflows and solution criteria. Applicants should be current IT or business managers at mid-to-large organizations with direct involvement in technology operations or technical strategy.

Handles primary first-party cyber insurance claims from initial notice through resolution, including coverage analysis, claim correspondence, customer and broker coordination, vendor and counsel management, and claim trend analysis. The role includes structured training toward independent claim handling, collaboration with underwriting, actuarial, finance, and risk teams, licensing support, and occasional industry representation. Fully remote with up to 10% travel.

Manage corporate system access, conduct access audits, support helpdesk and hardware operations, monitor SOC 2 compliance, and collaborate with DevOps and Security Engineering. Improve IT technology usage through requirements gathering, procurement, vendor planning, rollout, and stakeholder coordination. The role requires expertise in identity management, Apple-focused MDM, endpoint security, IT service management, compliance frameworks, and helpdesk ticketing systems.

Provides technical support to dental office customers, field personnel, dealers, and third parties. Diagnoses and resolves software, hardware, application, conversion, and customer data issues through phone, email, chat, and live-line channels. Documents contacts and resolutions in CRM, manages escalations, follows HIPAA guidelines when applicable, contributes to knowledge bases and training, and maintains product expertise while working scheduled shifts.

Supports 3–4 senior executives by managing complex calendars, meetings, communications, travel, expenses, onboarding, access permissions, contracts, and operational workflows. Serves as an executive gatekeeper and liaison, coordinates high-stakes engagements, tracks action items, provides technology support, and uses AI tools to streamline administrative processes and improve productivity.

Leads Tier 2 and Tier 3 enterprise help desk operations, overseeing incident resolution, ITSM processes, SLA performance, reporting, root-cause analysis, automation, and continuous improvement. Manages federal stakeholder relationships, mentors support staff, enforces ITIL-based incident, problem, change, and knowledge management practices, and drives customer satisfaction and operational efficiency.

Provides technical and customer support for hardware and network issues through software, phone, email, and internal channels. Coordinates with stakeholders to resolve complex cases, maintains strong customer relationships, communicates feedback to Product teams, diagnoses issues using software tools, meets response-time targets, and identifies proactive solutions. Requires bilingual English and Spanish communication, technical support experience, customer service experience, ticketing-system expertise, and familiarity with CRM and remote collaboration tools.

Lead end-to-end investigations of complex auto claims, including staged accidents, organized fraud networks, medical billing schemes, and digital fraud. Apply Florida PIP and bodily injury expertise, use intelligence platforms and link analysis, support EUOs and fraud bureau referrals, and collaborate with data science, product, claims, and legal teams to improve predictive fraud models and case strategies.