Top Remote Operations & Support Jobs in Kansas City, MO

Provide Tier 1 helpdesk triage and support for DAI/Oracle Financials, develop training and communication materials, prepare bi-weekly metrics and monthly reports, and escalate complex issues to appropriate teams.

Assist faculty in the Social Work department by reviewing student assignments, moderating discussions, providing tutoring, managing Canvas, and supporting exams.

Manage escrow transactions end-to-end: review contracts, verify title and taxes, coordinate with lenders and agents, ensure accurate paperwork and funding, train assistants, build agent relationships, and attend closings to complete transactions on time.

Lead Vertiv's liquid cooling fluid management and service operations: standardize procedures, build scopes and proposals with chemical suppliers, coordinate field implementation, resolve technical remediation, support KPI reporting, and improve service delivery for direct-to-chip cooling.

Lead day-to-day disputes operations and strategy, drive AI/LLM-driven automation, optimize tooling and vendor performance, perform root cause analysis, and partner cross-functionally to improve dispute workflows, compliance, and customer outcomes.

Lead day-to-day support systems and workflows: manage ticketing, routing, queues, labels, escalations, and intake. Triage urgent issues, prioritize requests, drive technical/operational programs end-to-end, partner with engineering/data/IT, and use Cursor and AI-native workflows to reduce toil and improve system reliability.

Provide day-to-day technical support for a complex B2B SaaS product: troubleshoot integrations and configurations, resolve tickets end-to-end, communicate clearly with varied audiences, escalate appropriately, and contribute to projects that improve support workflows and automation. Participate in a rotating schedule requiring one weekend day.

Provide compassionate inbound phone support to Medicaid dental members in a high-volume remote call center. Answer 40-60 calls daily, document interactions, research and escalate unresolved issues, collaborate with internal teams, maintain HIPAA confidentiality, and adapt to changing programs and business rules.

Lead and scale the Business Operations function, translate corporate strategy into operational execution, own company-wide operating systems (OKRs, planning, reviews), remove execution risks, improve organizational efficiency, and establish project management and process rigor across Wing.

Provide high-quality software support to EMR users: answer inbound calls, troubleshoot and document application issues, educate clients, replicate and escalate bugs, and collaborate across teams to ensure resolution.