Top Remote Jobs in Jacksonville, FL

Serve as primary post-implementation partner for clients, drive product adoption and value, deliver training and education, identify upsell opportunities, monitor churn risk, develop success and engagement strategies, and relay client feedback to internal teams.

Design and execute digital-first customer engagement strategies using automation and AI. Build AI-powered agents, personalized in-app journeys, and Celigo/Gainsight workflows to improve adoption, time-to-value, and retention. Partner cross-functionally, analyze engagement data, define success metrics, and document repeatable frameworks to scale customer success programs.

The Business Development Director is responsible for driving growth by securing new clients and expanding services, managing the full sales lifecycle, and maintaining relationships with key stakeholders in the life-sciences industry.

Lead enterprise-scale ITAM/HAM/SAM implementations on the ServiceNow Now Platform. Drive business process discovery, design, and value realization. Advise executives, mentor architects and analysts, align platform capabilities with outcomes, manage change, mitigate delivery risks, and contribute to playbooks and thought leadership.

Lead end-to-end product management for data products (BigQuery connectors, Looker dashboards, AI agents). Define specs, run sprint planning, prioritize backlogs, monitor product health, manage platform administration and data governance, and mentor Product Managers while partnering with engineering, R&D, and stakeholders to productize validated innovations.

Lead FF&E category management and strategic sourcing for procurement. Develop and execute sourcing strategies, manage supplier relationships, mitigate supply-chain risk, enforce governance, and partner cross-functionally to optimize costs and support sustainability and compliance. Serve as escalation point and communicate recommendations to senior leadership.

Lead enterprise AI and data science strategy, manage ~50 FTEs, and deliver production AI/ML models integrated with core payer systems. Own data acquisition, infrastructure, model governance, fiscal budgets, cross-functional project coordination, stakeholder engagement, hiring, coaching, and ensuring AI solutions align with business value and organizational metrics.

Lead product vision and roadmap for B2B web applications. Champion customers, define requirements and user stories, collaborate with engineering/design/marketing, use data and analytics to set KPIs, drive delivery via Agile and CI/CD, and improve product development processes.

Lead financial performance, retention, and growth for assigned enterprise accounts. Build executive relationships, drive expansion and stabilization strategies, run QBRs/ABRs, coordinate cross-functional delivery, monitor performance, mitigate risks, and maintain account records in Salesforce to ensure operational excellence and client satisfaction.

Lead definition and delivery of AI-powered capabilities for a sustainability real-estate data platform. Shape roadmap, partner with customers and data science, own end-to-end features, define evaluation and trust frameworks, and ensure data foundations support AI. Drive cross-functional alignment and use AI tools in product workflow.